Head of Business Office (Healthcare)

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of Top-Notch Private Hospital Provider. Our client is seeking for Business Office Division head position. This job will be based in Bandung, Indonesia.


  • Ensure professional service delivery within the Business Office division, adhering to quality standards and patient safety.
  • Oversee the smooth operation of Business Office services for patients.
  • Manage and develop Business Office services.
  • Supervise Business Office operations in line with established policies and standards.
  • Coordinate the collection of quality data, clinical indicators, data analysis, and reporting to the quality committee.
  • Assess the performance of Registration & Admin, ICA, BPJS & Inhealth departments.
  • Issue verbal or written warnings and guidance for violations of company regulations.
  • Sign letters and documents designated within the authority of the Business Office Division Head.
  • Seek guidance from the Hospital Director for operational constraints within the Business Office division.
  • Approve work schedules and annual leave within Business Office departments.
  • Coordinate the dissemination of Business Office service information to all relevant units.


  • Education: Preferably Bachelor's degree in General
  • Medicine.Experience: Minimum 3 years in managerial roles in the same field, preferably experienced in ICA.
  • Possession of verifier training certificate.
  • Strong analytical skills.
  • Leadership capabilities.
  • Excellent communication skills.
  • Understanding of hospital operational processes.
  • Experience in insurance/BPJS assurance field.