Head of Commercial, Merchant Acquisition

  • Sector: Monroe Banking & Finance
  • Contact: Irfan Rahadi
  • Contact Email: irfan@monroeconsulting.com
  • Start Date: ASAP
  • Client: Monroe Consulting Group
  • Location: Indonesia
  • Salary: Negotiable
  • Expiry Date: 09 December 2021
  • Job Ref: BBBH227387_1636450391


Responsibilities:

  • Work strategically with the business team; will be responsible for transforming and converting leads into merchants on their specialised platform
  • Manage and foster relationships with merchants, and provide an exceptional customer experience
  • Will be the main point of contact for the all the new and existing merchants, so you will be managing all key accounts
  • Research creative strategies for merchant retention
  • Identify opportunities to up-sell and cross-sell
  • Regularly feedback merchant issues to relevant departments to improve processes
  • Align your sales strategies with company-wide goals and objectives - you will be responsible for hitting monthly KPI's and sharing your progress with the team
  • Be a subject matter expert and be able to answer any questions that are thrown your way regarding their existing business partners
  • Working closely with our CEO in Indonesia/Singapore and core team for regular updates and insights and to action any new business requirements that affect our merchants
  • Refining our merchant contract policies and keeping all documentation in order
  • Planning & strategizing the launch of new ventures within their portfolio roadmap



Requirements:

  • Bachelor's or Master's degree from reputable university Overseas/Domestic
  • Experience in Financial Services for Teleco/Token/Agent sales or partner relations in a management role (7+ years experience)
  • Proven ability hitting and exceeding commercial targets
  • Track record of building relationships with a similar or transferable target audience
  • Strong presentation skills and ability to translate complex technology to less tech-savvy merchants
  • Confident using lead generation CRM's
  • Self-motivated and results-driven sales professional
  • Competent working independently and as part of a team
  • Good command of the English language, both written and verbal
  • Hungry, confident, and ambitious worker, who wants to join a fast-growing technology company