Head of Product Development (Telco)

Executive recruitment company Monroe Consulting Group is partnering up with a leading telco provider in Indonesia. Our client is looking for a Head of Product Development that will be responsible in oversee the product strategy and growth. You will be in charge of a team of great Product professionals. Job will be based in Jakarta, Indonesia.


  • Drive the customer experience with a focus on enhancing and driving the roadmap for its consumer application.
  • Manage the entire digital business, with responsibility for revenue performance and other key metrics such as customer satisfaction, engagement, etc.
  • Monitor customer experience metrics through digital touch points and develop improvement plans based on identified insights and opportunities.
  • Use strong analytical skills to evaluate end-to-end customer experience across multiple channels and points of contact with customers.
  • Integrate best practices to further enhance digital business management capacity (e.g. customer journey mapping, advanced analytics, A/B testing and experimentation)


  • Min. 6 years relevant experience in managing digital products or apps
  • Min. 4 years in roles with progressively increasing managerial responsibilities, with experience in managing cross-functional teams to advance digitally.
  • Highly proactive and consumer-centric, with experience in leading the roadmap for product innovation and enhancements