Executive search firm Monroe Consulting Group is recruiting on behalf of a group of international hospitality casual dining brands. Our client is looking for a Quality Assurance Manager to lead quality, food safety, compliance, and customer experience initiatives across a portfolio of international restaurant brands. OnsiteOnsite work set up and office is located in MakatiMakati City
Job Responsibilities:
- Set QAQA Strategy-Define and lead the company's quality vision aligned with brand standards and customer expectations.
- Develop Quality Systems-Oversee food safety (HACCPHACCP), quality frameworks, and operational SOPsSOPs across all restaurants.
- Ensure Compliance & Brand Standards-Guarantee all outlets meet food safety, hygiene, and service quality requirements.
- Lead Audits & Risk Management-Manage internal audits, inspections, and risk assessments to maintain regulatory compliance.
- Drive Customer-Focused Quality. Turn guest feedback into actionable improvements in food and service.
- Team Leadership. Build and develop a skilled QAQA team across regions; promote a culture of excellence and learning.
- Collaborate Across Departments. Work with senior leaders on projects involving supply chain, innovation, and operations.
- Use Data to Drive Decisions. AnalyzeAnalyze QAQA metrics and customer satisfaction data to improve performance and report to stakeholders.
- Support ESGESG Goals. Align QAQA practices with sustainability and ethical sourcing objectives.
Qualifications
- Bachelor's degree in Food Science, Hospitality, Business, or related field (MBA preferred)
- 10-15 years'years' experience in quality leadership roles, ideally in multimulti-unit restaurant or food service operations
- Strong background in food safety standards (HACCPHACCP, ISO 22000, FSSAIFSSAI, FDA)
- Proven success in raising quality standards and improving customer satisfaction
- Strategic thinker with solid business and data analysis skills
- Excellent leadership, communication, and stakeholder management abilities
