Sr. IT Executive
Executive recruitment company Monroe Consulting GroupPhilippinesis recruiting on behalf of a Southeast Asia's largest integrated automotive e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, aims to digitize the region's used car industry by reshaping and elevating the car buying and selling experience.The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.
The person will be responsible to manage, plan, oversee hardware, software and network of the companyby providing the technical support to the operation and business units when is needed. This comprisesinstalling and upgrading software, enhancing security system, handling any IT projects and end-to-endnetwork support throughout the organizations.
Key job responsibilities include:
*Setup, configure, support and maintain various hardware(PC/laptop/server), operating systems (Microsoft windows10, MacOS, VMs), networks (LAN/WAN), PABX andprinters (Fuji Xerox, Konica, HP,etc)
*Manage and oversee the communication and liaison withmultiple stakeholders in the company and externally.
*To provide end user support & troubleshooting thenetwork, hardware, and software issues
*Respond promptly to incident, investigate, and provideresolutions of incidents escalated via email, inbound callor onsite.
*Maintain up-to-date IT inventory, software licensingcontrol and documentation of systems and procedures.
*Able to provide support after office-hour on standby(Weekends & Public Holidays)
*Undertake ad-hoc assignments or duties assigned bysuperior when required.
*Well-adapt with new and current IT technologies
*Liaise with IT vendors to ensure timely quality servicedelivery
*Build a good communication and relationship with thestakeholders and Business Units
*Ensure that policies are well-adhered and maintainedeffectively
*Assist in managing and maintain documentationpreparation for IT procedures in accordance to IT standardrequirements
*Analyses business process and provide recommendationsfor improvement
*Proactively collaborate with cross-functional departmentfor better alignment and direction
*Act as a point of contact when is required during anyescalation from the BUs
Computer Science, Engineering (Computer or IT related), IT or equivalent
*Min 4 years working in IT industry, especially in internal IT Support
*Technicalexperience with Windows, MacOS, LAN, WAN, Printers, Routers, PABX, CCTV
*Troubleshooting and analytical skills.
*Good team player and keen learner to grow with company.
*Have own transport and willing to travel.
*Able to communicate in English
*Must have excellent written and verbal communication skills
*Have a pleasant personality and willing to help others.
*Flexible and able to work under pressure and tight deadlines
All applications will be treated in the strictest of confidence. If you are a suitable match for this position,please send your application