Technical Support Engineer

Executive search firm Monroe Consulting Group is recruiting on behalf of a Singaporean award-winning internet service provider. Our reputable client is currently searching for a Technical Support Engineer who is amenable to work on site located in Davao City.

Key Responsibilities include:
* Provide telephone-based support to end users on network, internet and software related issues.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
* Interface between internal operation and customer to resolve daily requirement and problem.
* Identify, research and resolve technical problems based on pre-established guideline & documents.
* Track & monitor issue raised to ensure timely resolution.
* Identify pattern of failures and symptoms of underlying issues.
* Work with network and system engineers in problem resolution.
* Work in a team to achieve the required KPI & SLA.

Key Requirements include:
* Davao-based
* Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or any relevant courses.
* Excellent command of English in written and verbal is a MUST.
* Strong understanding of networking protocols such as TCP/IP, DHCP, DNS.
* Familiarity with network technologies such as Virtual Private Network (VPN), Internal Security and DDoS Protection.
* Knowledge in Postfix, VMware and windows Servers would be value added.
* Willing to work in shift working hours and on a 24/7 call center environment.
* Candidate with CCNA, JNCIA or other relevant network centric certification will be considered first
* Self-motivated and team oriented.
* Demonstrates ability to learn quickly and adapt to rapid changing environment.
* Fresh graduate from networking/computer science background are encouraged to apply.