Latest roles.

Senior Infrastructure Engineer (Wintel)

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company who offers a full spectrum of global technology and supply chain services to businesses around the world. Job Summary: Our respected client is seeking an experienced is seeking a Senior Infrastructure Engineer will work as a Windows project lead and architect, collaborating with other system and network architects, security engineering, and infrastructure engineering to plan and deliver Active Directory and Windows Infrastructure to on-premises global data center locations, global offices, cloud IaaS, and company acquisitions. We are building a team of high performance engineers dedicated to delivering world-class IT services to our growing global organizing of over 30,000 associates. Key Job Responsibilities: Able to handle and troubleshoot high and critical incidents. Ensures all machines are in smooth operations. He must be able to drive a call or project if needed. Handles Projects such as Server Provisioning/Decom some application upgrades. Perform on-call duties (24/7 as necessary) Maintain a common documentation library of standardized procedures and configurations. Work with business representatives, IT Management, IT development, support teams (on-shore/off-shore) and vendors to ensure on time resolution of customer impacting incidents Participation in DR implementation, and testing exercises Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork. Key Job Qualifications: Must possess a Bachelor's/College Degree in Computer Science, Computer Engineering or other related courses Minimum of 8 years' experience in managing Windows Server (2016, 2019 and 2022) +8 years of enterprise experience working directly with +1,000 Windows servers. Strong System administration experience of computer systems especially on Windows environment and VMware. Results oriented, willing to take responsibility and accept accountability for action. Genuine desire to provide superior customer service Strong communication and leadership skills with the demonstrated ability to lead and influence technical professionals across the enterprise Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this role Ability to work on multiple, simultaneous initiatives of which he/she will apply their applicable business, technical and system functionality background Knowledgeable in Best Practices of Microsoft Technology. Provide supports and Manages Windows Server Environment (AD, DNS, DHCP, GPO, Clustering) Able to understand the use of Microsoft System Center Configuration Manager (SCCM) Manage and Support Exchange System and handles messaging task. Knowledgeable in O365 and MS Teams. Responsible for the daily operations and handles Incident, Problem, Project, Change Management Strong Understanding in ITIL Service is highly recommended. Identify opportunities and improvement for existing infrastructure or deploying new systems to increase performance or capacity. Advanced knowledge in VMWare Administration. Maintains VMware-related standards, policies, procedures, and best-practices. Expert GPO administration, CIS benchmark server hardening and by compliance type, SOX, PCI, NIST, etc. Experience with remediation to achieve benchmark levels. Set standards and develop process to keep Window servers compliant consistently. Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company who offers a full spectrum of global technology and supply chain services to businesses around the world. Job Summary: Our respected client is seeking an experienced is seeking a Senior Infrastructure Engineer will work as a Windows project lead and architect, collaborating with other system and network architects, security engineering, and infrastructure engineering to plan and deliver Active Directory and Windows Infrastructure to on-premises global data center locations, global offices, cloud IaaS, and company acquisitions. We are building a team of high performance engineers dedicated to delivering world-class IT services to our growing global organizing of over 30,000 associates. Key Job Responsibilities: Able to handle and troubleshoot high and critical incidents. Ensures all machines are in smooth operations. He must be able to drive a call or project if needed. Handles Projects such as Server Provisioning/Decom some application upgrades. Perform on-call duties (24/7 as necessary) Maintain a common documentation library of standardized procedures and configurations. Work with business representatives, IT Management, IT development, support teams (on-shore/off-shore) and vendors to ensure on time resolution of customer impacting incidents Participation in DR implementation, and testing exercises Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork. Key Job Qualifications: Must possess a Bachelor's/College Degree in Computer Science, Computer Engineering or other related courses Minimum of 8 years' experience in managing Windows Server (2016, 2019 and 2022) +8 years of enterprise experience working directly with +1,000 Windows servers. Strong System administration experience of computer systems especially on Windows environment and VMware. Results oriented, willing to take responsibility and accept accountability for action. Genuine desire to provide superior customer service Strong communication and leadership skills with the demonstrated ability to lead and influence technical professionals across the enterprise Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this role Ability to work on multiple, simultaneous initiatives of which he/she will apply their applicable business, technical and system functionality background Knowledgeable in Best Practices of Microsoft Technology. Provide supports and Manages Windows Server Environment (AD, DNS, DHCP, GPO, Clustering) Able to understand the use of Microsoft System Center Configuration Manager (SCCM) Manage and Support Exchange System and handles messaging task. Knowledgeable in O365 and MS Teams. Responsible for the daily operations and handles Incident, Problem, Project, Change Management Strong Understanding in ITIL Service is highly recommended. Identify opportunities and improvement for existing infrastructure or deploying new systems to increase performance or capacity. Advanced knowledge in VMWare Administration. Maintains VMware-related standards, policies, procedures, and best-practices. Expert GPO administration, CIS benchmark server hardening and by compliance type, SOX, PCI, NIST, etc. Experience with remediation to achieve benchmark levels. Set standards and develop process to keep Window servers compliant consistently.

  • City of Taguig
  • Permanent
  • Negotiable

Scrum Master

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a market leader in providing software solutions for world's largest telecommunications, entertainment, and media service providers. Our respected client is seeking an information technology (IT) professional for the job of Scrum Master. The job is located in Ortigas, Pasig City, Philippines but offers a Hybrid work arrangement. Job Summary: A Scrum Master is responsible for leading and mentoring a small development team within a specific task or project, side by side with hands-on development. Key Job Responsibilities include: You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation. Provide recommendations to the software engineering manager for estimates, resource needs, breakthroughs and risks; ensure effective delegation, supervising tasks, identifying risks and handling mitigation and critical issues. Hands-on technical and functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards. You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality. Key Job Requirements include: 4-8 years' Scrum Master experience in Java, Agile, People Management, Microservices, Java Spring, CI/CD Bachelor's degree in Science/IT/Computing or equivalent 1-2 years of experience in leading tasks and/or mentoring engineers Thorough understanding of software development and/or support methodologies, principles and procedures and related software management tools

  • Pasig
  • Permanent
  • Negotiable

Service Manager

The Service Manager (Davao City) plays a crucial role in managing interactions between customers and the organization, ensuring timely resolution of customer requests and efficient handling of customer issues. Acting as an intermediary, they facilitate communication and understanding between customers and the organization to enhance the overall customer experience. Primary Responsibilities: Client Relationship Management: Build and maintain strong client relationships, serving as the primary point of contact and addressing client concerns to ensure high satisfaction levels. Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) related to service delivery, analyze performance data, and prepare regular reports for clients and internal stakeholders. Service Improvement Initiatives: Proactively identify opportunities for service improvement based on client feedback and industry best practices, leading continuous improvement initiatives to enhance service quality and value. Strategic Planning and Alignment: Contribute to the development of strategic plans and business growth initiatives, ensuring alignment with client objectives and long-term business goals. Team Leadership: Lead and mentor a team of collaboration professionals to deliver high-quality services, ensuring prompt resolution of client issues and adherence to service standards. Relationship Building: Develop and maintain strong relationships with clients, understanding their business requirements and aligning services to support their objectives. Performance Monitoring: Monitor key performance indicators (KPIs) related to product and service delivery, analyzing data and implementing continuous improvement initiatives. Service Reporting: Develop and maintain service reporting templates aligned with agreed SLAs, providing transparency and accountability to clients. Cross-Functional Collaboration: Collaborate with internal stakeholders, including engineering teams, sales, and account management, to drive customer success and achieve business objectives. Requirements: ITIL Foundation certification or higher preferred. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven track record of delivering services in alignment with SLAs and client expectations. Solid understanding of ITIL framework and IT service management best practices. Strong problem-solving and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

  • Davao City
  • Permanent
  • Up to PHP60000 per month

Service Manager

The Service Manager (Davao City) plays a crucial role in managing interactions between customers and the organization, ensuring timely resolution of customer requests and efficient handling of customer issues. Acting as an intermediary, they facilitate communication and understanding between customers and the organization to enhance the overall customer experience. Primary Responsibilities: Client Relationship Management: Build and maintain strong client relationships, serving as the primary point of contact and addressing client concerns to ensure high satisfaction levels. Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) related to service delivery, analyze performance data, and prepare regular reports for clients and internal stakeholders. Service Improvement Initiatives: Proactively identify opportunities for service improvement based on client feedback and industry best practices, leading continuous improvement initiatives to enhance service quality and value. Strategic Planning and Alignment: Contribute to the development of strategic plans and business growth initiatives, ensuring alignment with client objectives and long-term business goals. Team Leadership: Lead and mentor a team of collaboration professionals to deliver high-quality services, ensuring prompt resolution of client issues and adherence to service standards. Relationship Building: Develop and maintain strong relationships with clients, understanding their business requirements and aligning services to support their objectives. Performance Monitoring: Monitor key performance indicators (KPIs) related to product and service delivery, analyzing data and implementing continuous improvement initiatives. Service Reporting: Develop and maintain service reporting templates aligned with agreed SLAs, providing transparency and accountability to clients. Cross-Functional Collaboration: Collaborate with internal stakeholders, including engineering teams, sales, and account management, to drive customer success and achieve business objectives. Requirements: ITIL Foundation certification or higher preferred. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven track record of delivering services in alignment with SLAs and client expectations. Solid understanding of ITIL framework and IT service management best practices. Strong problem-solving and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

  • Davao City
  • Permanent
  • Up to PHP60000 per month