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Salesforce Helpdesk Specialist

Executive search firm, Monroe Consulting Group Philippines is recruiting on behalf of a leading provider of live video monitoring solutions and specializes in proactive and intelligent video monitoring technology that can significantly improve threat detection and police response. Our reputable client is looking for a Salesforce Helpdesk Specialist. About the Role The candidate will collaborate closely with internal and external users of the Salesforce platform as well as other integrated systems. The ideal candidate should have a track record of supplying high-quality solutions that satisfy business needs while uploading data integrity, security, and compliance. Key responsibilities include: Manage incoming ticket requests from internal users Provide real-time support for issues relating to Salesforce and other integrated systems Assist with break/fix requests Assist in system testing to ensure enhancements work properly Handle ad hoc report & dashboard requests Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives Use tools such as DataLoader & Excel for data scrubbing, manipulation and inserting new records Maintain and customize objects, record types, page layouts, fields, workflow & approval processes, profiles, roles, security settings, sharing, validation rules, and alerts Leverage declarative tools to enhance system configurations while adhering to best practices Key responsibilities include: Bachelor's/College Degree holding of Computer/Information Technology or equivalent experience 1+ years of experience as a Salesforce experience, administrator skills required Strong Microsoft Office and Excel skills Positive attitude and growth mindset Takes initiative and delivers results with minimal supervision Strong business acumen, technical aptitude, analytical skills, & attention to detail Ability to manage and prioritize small projects & ticketing system Ability to communicate effectively and concisely with users of various skill levels and roles

  • Pasig
  • Permanent
  • Negotiable