Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of an industry-leading public company with customers in more than 110 countries, operations on six continents, and an energized team of 2,000 employees. They have a portfolio of construction products includes concrete and cement additives, building materials and technologies that ensure specified quality and enhance business productivity.
Job Summary:
Make the Account Managers more effective at their jobs by performing the duties and responsibilities enumerated below.
Key Job responsibilities include:
- Update truck software - system wide mass updates by using the Company web portal to trigger the update process.
- Set up new users in the Company web portal coming from requests from account managers.
- Monthly customer account audit of Company web portal users.
- Set up new plants in the Company web portal coming from requests from account managers
- Enter new mixes and assign initial mix curves in the Company web portal coming from requests from account managers.
- Capture appropriate information in Company web portal with issues and pass along to necessary individuals.
- Research issues with loads and trucks in the Company portal like slump and fluid addition issues and specific requests from account managers.
- Analyze data for issues and notify appropriate individuals when problems occur.
- Provide reports and analysis to Company Program Managers.
Qualifications and Skills:
- Demonstrated experience in a production support or client service role
- Extremely quick learner with proven skills in trouble shooting
- Self-directed, effective at prioritizing tasks, managing time, and getting things done without supervision
- Ability to excel in an interrupt driven atmosphere with competing priorities
- Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
- Action-oriented attitude and willingness to roll up sleeves
- Expert skills in Microsoft Excel
- Proactive
- Willing to work flexible hours or shifting schedule as required by the business
