Executive search firm Monroe Consulting Group is recruiting on behalf of a reputable and well-established captive service that seeks a seasoned and dynamic Country Manager to lead their operations and administrative support functions in the Philippines. This senior leadership role is accountable for overseeing the HR, Finance, Compliance & Legal, and Facilities, while also serving as the core driver of service delivery excellence, particularly in Staff Augmentation and Managed Services.
Overview:
- The Country Manager will be a key member of the Philippines leadership team. This individual will oversee and drive strategic direction, day-to-day management, and operational effectiveness of critical administrative support functions. Ensures alignment with global strategies and delivering high-quality, cost-effective service delivery to internal stakeholders. The role requires a dynamic leader with strong operational discipline, people leadership skills, and the ability to foster collaboration across teams to meet business goals.
- The ideal candidate will bring strong operational acumen, leadership capability, and a deep understanding of shared services and professional outsourcing. This role ensures strategic alignment with global objectives while championing operational efficiency, client satisfaction, and governance compliance.
Key responsibilities include:
Strategic Leadership
- Serve as the most senior leader of the captive operations in the Philippines, and local executive sponsor representing the company to internal stakeholders, clients, vendors, and regulators
- Collaborate with US leadership to set strategic direction and executive roadmap for local operations
- Identify and drive value-add initiatives to enhance service delivery, efficiency, and innovation
- Provide direction, coaching and performance management to direct reports
Operations Management
- Oversee the delivery and optimization of the administrative/support operations to ensure alignment with business goals
- Monitor and enhance operational performance, risk mitigation, and process efficiency across all service units
- Ensure compliance with local labor, legal, and regulatory requirements in partnership with Corporate Compliance and Legal
Service Delivery (Staff Augmentation and Managed Services)
- Lead and grow the staff augmentation portfolio
- Identify growth opportunities and innovate delivery models to enhance client satisfaction and service value.
- Lead the design and implementation of a managed service delivery model across IT and Non-IT functions, ensuring scalability, efficiency, and alignment with global business goals.
Financial Management
- Manage the local P&L, budgeting, and cost optimization strategies.
- Ensure financial reporting integrity and cost discipline
- Ensure adherence to local laws, corporate policies, data privacy regulations, and industry standards.
- Oversee business continuity planning & crisis management.
Key Competencies
- Strategic thinking with a strong operational mindset
- Change management and process improvement expertise.
- Ability to build trusted relationships across diverse stakeholder groups
- Business acumen and financial stewardship
- High integrity and commitment to ethical practices
- Minimum of 20 years of professional experience with at least 10 -15 years of progressive senior leadership roles in technical operations management in a BPO, shared service, or captive service environments. Experience in the insurance or financial services industry is highly preferred.
- Prior leadership experience managing multi-functional teams at scale (preferably supporting 1,000+ employees).
- Prior experience working with US-based companies or leadership preferred.
- Demonstrated success in managing multi-functional support teams (Service Delivery, HR, Finance, Compliance, facilities) within a captive or shared services environment.
- Proven regional or global exposure, with excellent stakeholder engagement skills and the ability to align with international standards and cross-border teams.
- Extensive experience in staff augmentation and managed services delivery, with a solid understanding of service governance, SLAs, and continuous improvement methodologies
- Strong understanding of Philippine labor laws, compliance regulations, and HR best practices.
- Proven ability to work in a matrixed, global corporate environment.
- Strong financial and business acumen with a results-oriented, service-first mindset
- Proven ability to lead transformation, scale operations, and foster organizational growth.
- Exceptional leadership, communication, and interpersonal skills.
- Agile, culturally sensitive, and capable of navigating a matrixed, fast-paced environment.
- Bachelor's degree required; MBA or advanced degree preferred
