Executive Search Firm Monroe Consulting Group is recruiting for a Customer Service Agent on behalf of a leading Australian Entertainment Company with a legal entity in the Philippines. This role will be reporting to the Head of Group Digital Marketing, this role will be responsible for executing CRM and Online Channels initiatives for specific markets. The role provides support for online customer acquisition and engagement activities for in-market team. Mondays to Fridays, 8am to 5pm in Pasig, City.
Job description:
- CRM and online channel execution
- Execute campaign briefs from in-market teams for email, SMS or Push notification through our CRM application
- Manage audience data integration and segmentation setup for campaigns
- Execute campaign through owned online channels : Website, Google, Mobile App, Social (where relevant)
- Responsible for tracking, reporting, and analysing campaigns performance
Qualifications:
- Must understand Digital channels and touch-points
- At least 1-2 years experience in digital marketing
- Must be passionate about the digital guest journey.
- Must be driven to deliver best of class service quality and Guest experience to create memorable moments for our Guests, on digital platforms and channels.
- Must believe in partnering with internal and external teams to reach targets.
- Must have an independent and has a remarkable planning skill
- Must have good organization and communication skills
- Must have the ability to multi-task and juggle various projects at one time
- Having experience with SQL queries and HTML is a plus
- Relevant experience in digital marketing systems and applications such as: email/sms system, marketing automation, website CMS, Oracle Responsys and/or other similar systems is a plus
- Able to think out of the box and be creative
- Amendable to work onsite in Pasig, Mondays to Fridays, from 8am to 5pm
