Award winning Executive recruitment company, Monroe Consulting Group is recruiting on behalf of a leading international insurance provider with a strong presence across Asia Pacific. The company provides non-life insurance products both to corporate and individual customer in Thailand

We are seeking an experienced Head of Non-Motor Claims to join the team in Bangkok. This position will oversee end-to-end non-motor claims operations and management with focus on Property & Casualty and Marine products.

Job Responsibilities

1) Property, Casualty & Marine Claims

1.1 Claim Assessment & Settlement

Acknowledge claim notification, register in a system and provide the client (insured / broker / Agent) with claim number reference in a timely manner as per internal and regulatory requirements
Verify if the claim is within the coverage of the policy, ensuring all necessary information and documentation are provided.
Conducting investigations to gather facts about the claim, such as but not limited to appointment for damage inspection, gathering required information inc. police reports, witness statements if necessary, determining the responsibility and cause of damage, appointing adjusters or independent appraisers to assess the extent of damage or injury.
Negotiating with claimants, policyholders, or third parties for a fair settlement, considering the policy terms and the investigation findings.
Authorizing and processing payments once the settlement is agreed upon.

1.2 Fraud Detection & Prevention:

Identifying potential fraudulent claims by analyzing inconsistencies or red flags during the claim process.
Working closely with internal and external fraud investigators or legal teams to pursue further investigation when fraud is suspected.

1.3 Cost Control & Recovery:

Identify and maximize all potential areas of recovery from the client, third parties including any salvage from the damages assets to reduce the net loss severity.
Ensure the communication and recoveries from reinsurers are recorded and received in a timely manner
Implementing strategies to minimize the company's financial exposure through effective claims handling, loss control measures, and efficient settlement processes.

1.4 Claims Administration & Communication:

Monitor and adjust the reserve in the system accurately and in a timely manner
Ensure that the rejected claims are based on the authority levels using proper facts and proper communication process is followed both internally and externally
Keep the client/claimant and associated broker informed at all times about the claims progress
Handling disputes or complaints from policyholders or third parties, escalating to higher authorities or legal teams when necessary.

1.5 Other:

Collaborate with other teams to identify areas of cost savings, improve governance and customer experience, evaluate performance of various third-party vendors utilized.
Work with analytics teams to analyze data to identify trends, emerging risks or trends, inflation impact, timely reporting of large losses etc.
Prepare required management reporting packs
Prepare and have a Catastrophe management plan to manage the influx of the large number of claims following natural disasters (e.g., Typhoons, floods) by deploying special catastrophe response teams and resources.
Maintain proper records of all the claims-related decisions

2) Perform other duties as assigned

Job Requirements

Relevant degree in Insurance, Management, or related field
Proven Non-Motor Claim experience with relevant years in management level
Good command of English in both written and spoken
Proficiency in Team management, Solving Problem and Computer Literacy
Expertise in P&C policies, claims handling, and compliance with legal and company policies.
Strong communication skills, with the ability to empathize, resolve issues, and maintain positive customer interactions.
Ability to assess claims, identify discrepancies, and make informed decisions with strong attention to detail.
Effectively prioritize tasks, manage multiple claims, and ensure timely processing and settlement.
Ability to detect potential fraud, escalate suspicious claims, and resolve issues promptly.
Stay updated on industry trends, regulatory changes, and adapt to evolving claims processes.