Head of OPD [Health]

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of Multinational Hospital Provider. Our client is seeking for Head of Outpatient position. This job will be based in Jakarta, Indonesia.

Job Responsibilities:

  • Provide leadership and direction to the outpatient department staff.
  • Supervise, mentor, and evaluate the performance of department personnel.
  • Foster a collaborative and supportive work environment.
  • Oversee the day-to-day operations of the outpatient department to ensure efficient and effective service delivery.
  • Develop and implement operational policies and procedures.
  • Monitor patient flow and ensure timely appointments and treatments.
  • Ensure the provision of high-quality patient care in compliance with hospital standards and regulations
  • Address patient complaints and concerns promptly and effectively.
  • Implement strategies to improve patient satisfaction and outcomes.
  • Develop and manage the department's budget.
  • Monitor and control expenses to ensure financial efficiency.
  • Identify and implement cost-saving measures without compromising the quality of care.
  • Implement and monitor quality assurance programs.
  • Conduct regular audits and reviews to ensure compliance with healthcare standards.
  • Initiate and oversee quality improvement projects.


  • Significant experience in healthcare management, preferably in an outpatient or clinical setting.
  • Proven track record of leadership and operational management.
  • Strong leadership and team management skills.