Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading HR Tech company for a Implementation Lead position.
Roles and Responsibilities
➔ Manage a team of Implementation Consultants and a portfolio of projects assigned to them and ensure their successful and on-time delivery.
➔ Manage any escalations from the client or internal stakeholders in the due course of the project and resolve issues.
➔ Monitor and mentor the team of Implementation Consultants. Enable them to deliver results. ➔ After a deal is closed, coordinate with the Sales and Pre-sales teams to ensure a seamless knowledge transfer takes place with respect to the scope, clients' processes, their stakeholders, and expectations.
➔ Draft and propose a detailed plan for the projects. Track all the milestones and ensure progress on track as per the timelines.
➔ Monitor and ensure highest levels of integrity in processes and policies both internally as well for the client.
➔ Ensure a seamless change management. Manage and align stakeholders internally as well as externally specifically the client leadership including the CXOs. Be the first and primary point of contact for these accounts/clients.
➔ Understand business requirements, derive solutions that can align the business requirement with the technical feasibility of the product, identify gaps, share detailed use-cases and specifications with the Product team for any enhancements needed, and outline the to-be state of processes after is implemented.
➔ Provide key user training and support needed thereon for the key users across the duration of the project.
➔ Guide the client through the go-live/launch phase and work with the Marketing/Customer Experience teams to drive adoption of.
➔ Assess and outline the ROI on the implementation. Evaluate the project in terms of the quality, speed, and customer delight.
➔ After a successful delivery of the project, ensure a seamless transition to the Customer Success team.
➔ Ensure that the financial milestones are met. For instance, ensuring that the billing of implementation is done before a project goes live.
➔ Identify opportunities for upsell across projects during the implementation process.
Who are we looking for?
➔ 5+ years of experience in HR tech implementation, HR consulting, or HR roles.
➔ Bachelor's/undergraduate degree is mandatory. An MBA/master's degree is preferred.
➔ Experience of managing teams is a must. History of dealing with senior stakeholders likeCXOs will be an added advantage.
➔ Understanding of HR or educational background in the same will be an added advantage.
➔ Required technical competencies -
◆ Productivity tools like MS Word, and MS PowePoint
◆ Ability to work with complex data-sets, validate data, and use tools like MS Excel
◆ Project management tools
➔ You will thrive in this role and if you are -
◆ A hustler who can work in a fast-paced environment and stretch themselves
◆ Responsible and take complete ownership of projects and team assigned to you
◆ Curious and can learn things fast
◆ Analytical and can solve problems on-the-go
◆ Diligent and can track action items, follow-up, ensure smooth delivery, and manageproject documentation
◆ A people's person who can manage and mentor a team, as well as, communicatewell and get along with internal and external stakeholders across functions to getthings done