Key Responsibilities:
Infrastructure Management & Operations
- Design, implement, and maintain a robust ICT infrastructure to support hospital operations, including data centers, networking, and telecommunication systems.
- Ensure high availability, scalability, and security of IT infrastructure components.
- Monitor system performance and proactively address potential issues.
- Oversee disaster recovery and business continuity planning.
- Ensure the integration of ICT infrastructure with the hospital's Health Information System (HIS), including TrakCare.
Network & Security Management
- Manage hospital-wide networking infrastructure, including LAN, WAN, Wi-Fi, and VPNs.
- Implement and maintain cybersecurity policies and measures to protect hospital data.
- Collaborate with cybersecurity teams to ensure compliance with international healthcare IT security standards (e.g., GDPR, HIPAA, ISO 27001).
- Conduct vulnerability assessments and mitigate risks related to IT security threats.
System Administration & Data Center Management
- Oversee the hospital's data center operations.
- Manage server environments, including physical, virtual, and cloud-based servers.
- Ensure data backup and disaster recovery mechanisms are in place and regularly tested.
- Optimize storage solutions for efficiency and data integrity.
Vendor & Procurement Management
- Lead the procurement process for IT infrastructure components, ensuring alignment with hospital requirements and budgets.
- Manage vendor relationships, evaluate performance, and oversee contract negotiations.
- Review vendor proposals and technical documents before finalizing agreements.
- Ensure compliance with service level agreements (SLAs) and hospital standards.
Team Leadership & Collaboration
- Lead and mentor the ICT infrastructure team, ensuring high performance and professional development.
- Collaborate with application teams, IT support teams, and hospital departments to align ICT infrastructure with hospital needs.
- Provide technical guidance and support for IT projects and implementations.
Compliance & Standards
- Ensure IT infrastructure compliance with national and international healthcare IT standards.
- Maintain documentation of IT policies, procedures, and system configurations.
- Keep up with advancements in IT infrastructure and recommend improvements.
Qualifications & Requirements
Educational Background:
- Bachelor's or Master's degree in Information Technology, Computer Science, or a technical related field.
Work Experience:
- Minimum of 5-7 years of experience in ICT infrastructure management, preferably in a healthcare or hospital environment.
- Experience with enterprise IT infrastructure, networking, and security systems.
- Proven experience in managing IT procurement and vendor relations.
Technical Skills:
- Strong knowledge of network administration (Cisco, Fortinet, Aruba, etc.).
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Knowledge of virtualization (VMware, Hyper-V) and storage solutions.
- Familiarity with hospital IT systems, including HIS, PACS, and ERP integration.
- Understanding of cybersecurity frameworks and best practices.
Soft Skills:
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Strong communication skills and ability to collaborate with stakeholders.
- Ability to work under pressure in a fast-paced hospital environment.
Performance Metrics (KPIs):
- System Uptime: Maintain at least 99.9% uptime for critical IT infrastructure.
- Security Compliance: Ensure zero major security breaches annually.
- IT Incident Response Time: Resolve infrastructure-related issues within SLA timelines.
- Vendor Performance: Ensure vendors meet contractual obligations and SLAs.
- Infrastructure Optimization: Implement at least one major improvement annually.
