Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a multinational motorcycle manufacturing company, produces high-performance electric motorcycles. The company is located in Sta. Rosa, Laguna, Philippines.
Job Summary:
- The IT Support specialist offers timely solutions to technical problems, ensures system security, and assists in the implementation of IT projects. Strong communication skills and patience are essential for effectively communicating technical information to non-technical users. The ideal candidate is detail-oriented, customer-focused, and possesses a solid understanding of IT principles and technologies.
Responsibilities:
- Troubleshooting: Diagnose and resolve hardware, software, and network issues reported by users through various channels such as email, phone, or in person.
- Technical Assistance: Provide timely and effective technical support to end-users, assisting with setup, configuration, and usage of hardware, software, and peripherals.
- System Maintenance: Perform routine maintenance tasks, including software updates, system backups, and antivirus management, to ensure the stability and security of IT systems.
- User Training: Offer training and guidance to users on how to use IT equipment and software effectively, helping them troubleshoot common problems independently.
- Documentation: Maintain accurate records of support tickets, troubleshooting procedures, and system configurations to facilitate knowledge sharing and future reference.
- Hardware and Software Installation: Install, configure, and upgrade computer hardware, software, and peripherals, ensuring compatibility and optimal performance.
- Network Support: Assist in the setup, configuration, and troubleshooting of network infrastructure, including routers, switches, and wireless access points.
- Security Compliance: Enforce IT security policies and procedures, including user access controls, data encryption, and malware protection, to safeguard sensitive information and prevent unauthorized access.
- Collaboration: Collaborate with other IT team members and departments to resolve complex technical issues and implement IT projects and initiatives effectively.
- Continuous Improvement: Stay informed about new technologies and best practices in IT support, proactively seeking opportunities to enhance processes and procedures to improve efficiency and user satisfaction.
Qualifications:
- An Associate's degree or bachelor's degree in information technology, computer science, or a related field.
- Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Solutions Associate (MCSA) can be beneficial and may substitute for formal education in some cases.
- Previous experience in a technical support role, help desk, or IT customer service is preferred.
- Familiarity with operating systems (such as Windows, macOS, or Linux), hardware components, and common software applications.
- Basic understanding of networking concepts, protocols, and troubleshooting techniques.
- Experience with troubleshooting hardware and software issues, including diagnosing problems and providing solutions.
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Customer service experience, with a focus on providing prompt and courteous assistance to users.
- Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
- Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices is a plus.
