Japanese Customer Service Specialist

Executive recruitment company Monroe Consulting Group Malaysia is currently recruiting for a vibrant customer service advisor (JAPANESE SPEAKER) to represent an IT Consulting and Services industry. This role involves offering customer service assistance and resolving routine issues related to the client's products or services in the Japanese language (READ, SPEAK, AND WRITE).

Job Responsibilities:

  • Ensuring that the service provided to customers meets contractual Key Performance Indicators ('KPIs').
  • Clarifying customer requirements; probing for understanding, and using decision-support tools and resources to appropriately provide resolution to the customer.
  • Listening attentively to customer needs and concerns; demonstrating empathy while maximizing the opportunity to build rapport with the customer.
  • Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Maintaining basic knowledge of client products and/or services.
  • Preparing complete and accurate work, including appropriately notating accounts as required.
  • Participating in activities designed to enhance customer satisfaction and business performance.
  • Offering additional products and/or services.
  • Tracking, documenting, and retrieving information in the call tracking database.
  • Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Job Requirements:

  • A degree in Business Administration or a related field.
  • Proficiency in speaking, reading, and writing Japanese and English. If you are not a native speaker, please provide certification proving your literacy in the language.
  • Less than a year of working experience, preferably in customer service/support.

If you're keen to proceed further, please do email at