We are seeking a proactive B2B Account Manager to manage and grow key commercial relationships. The role focuses on preserving long-term partnerships, unlocking commercial opportunities, and ensuring seamless coordination between clients and internal technical, production and supply-chain teams. Ideal candidates combine commercial acumen with product/technical appreciation for food ingredients and formulation needs.
Key responsibilities
- Own relationships with assigned B2B clients (manufacturers and distributors), acting as their primary commercial contact.
- Understand customers' product formulation, quality and supply needs; translate those into timely, practical solutions with internal technical and production teams.
- Drive account growth through upsell/cross-sell, value-added services, and tailored formulations.
- Negotiate commercial terms and manage contract renewals, pricing reviews and order terms while protecting margin and service levels.
- Coordinate order fulfilment, backorders and logistics with operations and supply-chain teams to ensure on-time delivery and product quality.
- Monitor account KPIs (sales, gross margin, on-time delivery, claims) and deliver regular performance reports and forecasts.
- Capture market and competitor intelligence (new product trends, regulatory shifts, price movements) and feed insights into commercial strategy and product development.
- Support technical / application trials and customer onboarding by liaising with R&D and QA where needed.
- Maintain accurate pipeline and account notes in CRM.
Qualifications
- 3-6 years experience in B2B account management, key account, or commercial roles.
- Strong commercial negotiation, stakeholder management, and presentation skills.
- Proven ability to manage multiple accounts, forecast reliably, and deliver against revenue targets.
- Comfortable coordinating with technical teams (R&D/QA/Production) to deliver customer solutions.
- Fluent in Bahasa Indonesia and English (spoken and written).
