Key Account Manager
Executive recruitment company Monroe Consulting Group is recruiting on behalf of an organization who specializes in assembling advanced bus bodies for Asia, focusing on electric and hydrogen-powered vehicles. Our respected client is seeking for a highly motivated and professional individual for the role Key Account Manager to manage and grow strategic customer relationships within the bus and coach industry in Malaysia.
Job summary:
To manage and grow strategic customer relationships within the bus and coach industry in Malaysia.
Key Responsibilities:
- Develop and maintain long-term relationships with key clients in the bus and coach sector.
- Understand customer needs and provide tailored solutions, coordinating with technical and aftersales teams.
- Create and execute strategic account plans to achieve revenue and growth targets.
- Lead contract negotiations, pricing discussions, and service agreements.
- Monitor account performance, analyze trends, and report regularly to management.
- Identify new business opportunities, including upselling and cross-selling within existing accounts.
- Ensure high levels of customer satisfaction and retention through proactive support and issue resolution.
- Stay informed about industry developments, competitor activities, and regulatory changes in Malaysia.
Preferred Skills:
- Experience working with government or fleet customers.
- Familiarity with vehicle lifecycle management and aftersales services.
- Technical understanding of buses, coaches, and related systems.
- Ability to work cross-functionally with engineering, service, and logistics teams.
