Network Collaboration Engineer (System Integrator)

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of a leading system integrator and digital enabler in Indonesia. Our respected client is seeking a Network Collaboration Engineer with suitable qualifications.

Requirement :

  • Hold bachelor degree (S-1 degree) in Information Technology or Computer Engineering or Telecommunication from reputable university with minimum IPK of 3.0
  • Have good knowledge and minimum 2 years experience with Cisco voice system (CUCM, SME, CUC, UCCX, expressway, Webex, etc)
  • Good knowledge of VoIP system in general
  • Good knowledge of SIP Protocol
  • Understand concept of Cisco CUBE and SBC (experience in Audiocodes SBC is advantage)
  • Good understanding of IP network technology (TCP/IP, DHCP, DNS, 802.1x, QoS, etc)
  • Holding CCNP Collaboration certification is a must
  • Experience with ITSM tool like ServiceNow is a plus
  • Excellent interpersonal & communication skills
  • Fluent in English, good communication skills
  • Competent with Microsoft Office applications i.e. Microsoft Visio, Word, Excel, and PowerPoint.
  • Ability to perform under pressure and tight time constraints; be able to work under limited guidance inline with a broad plan, or strategy
  • Willing to work shifting 24x7x365 (include weekend & holiday)

Job Description:

  • Provide 24x7x365 support (weekend and holiday on call).
  • Mainly work on tickets for MACD (customer internal ticketing systems) and issue.
  • Provide initial troubleshooting for issues before escalation to next level support.
  • Verify with user to make sure request or issue completed and meet requirement
  • Work with other IS team (security, network, etc) and vendor to open case and escalate as part of troubleshooting.
  • Provide weekly report on tickets and issues by end of the week.
  • Monitoring system healthy, take action and/or report to mitigate the issue.