Job Summary:
We are seeking a dedicated and proactive Network Security Specialist (Mid-Level) to provide 24/7 support through request handling, monitoring, and first-level triage across various security platforms. The role involves managing standard service requests, participating in continuous security monitoring, and coordinating incident escalation and resolution.
Key Responsibilities:
- Deliver 24/7 support across security platforms by handling requests, monitoring activity, and performing triage.
- Process standard service requests such as user creation, access/view permissions, and other platform-related service requests.
- Monitor dashboards, alerts, and platform events as part of the 24/7 coverage team.
- Escalate incidents to Infrastructure and Application teams as needed.
- Assist in generating recurring reports related to ticket volumes, request types, and SLA metrics.
- Adhere to established shift schedules and provide after-hours support coverage.
Qualifications:
- 3-5 years of experience in IT support or cybersecurity operations.
- Proficiency in using ticketing systems.
- Familiarity with commonly used security tools such as:
- SIEM (Security Information and Event Management)
- EDR (Endpoint Detection and Response)
- Firewalls
