Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a growing savings bank who has been thriving in servicing SMEs in the market. This bank is looking for an experienced Operations Head with deep domain knowledge in loan processing and banking operations. The job is based in Makati City, Philippines.
About the role:
We are seeking an experienced Head of Central Operations with deep domain knowledge in loan processing and banking operations. The ideal candidate will lead the central operations unit, overseeing end-to-end processes for loan disbursement, servicing, compliance, reconciliation, and core banking operational efficiency. This role requires strong leadership, regulatory understanding, and transformation expertise.
Key responsibilities:
- Lead and manage the centralized operations function, with a strong focus on loan operations (retail, SME, and corporate loans).
- Ensure error-free processing and TAT adherence for loan origination, disbursement, servicing, and closure.
- Oversee back-office processing for deposits, payments, reconciliations, and clearing functions.
- Drive process automation and efficiency initiatives aligned with digital transformation goals.
- Monitor regulatory compliance related to operational processes (RBI guidelines, KYC, AML, etc.).
- Develop and monitor SOPs and SLAs with internal stakeholders (credit, legal, collections, and IT).
- Manage internal and external audits and implement recommendations in a timely manner.
- Lead and coach a high-performing operations team; establish KPIs to drive accountability.
- Collaborate closely with Risk, Compliance, and Technology teams to optimize operations controls and systems.
Key requirements:
- Bachelor's or Master's degree in Finance, Business Administration, or related field.
- 10-15 years of relevant experience in banking operations, with a strong focus on loan operations.
- Proven track record of managing large teams and centralized operations units.
- Strong understanding of core banking systems (CBS), loan management systems, and workflow automation tools.
- Familiarity with regulatory frameworks in India (RBI, NBFCs if applicable).
- Experience in digital transformation initiatives, RPA, or business process reengineering is a plus.
Key skills:
- Loan servicing & disbursement
- Core banking operations
- Process improvement & automation
- Regulatory & compliance knowledge
- Leadership & team management
- Audit & risk management
- Analytical thinking & problem-solving
