Monroe Consulting Group is seeking an Operation Manager on behalf of a Visa Administration Bureau. The job is based in Bali, Indonesia.
Key Responsibilities:
- Manage and coordinate all daily operational activities within the bureau
- Supervise staff and ensure compliance with regulatory requirements
- Oversee visa processing workflow, ensuring timely and accurate delivery
- Maintain strong relationships with government agencies and service partners
- Streamline internal procedures to improve service quality and turnaround times
- Provide reports and updates to senior management
- Ensure customer service excellence for walk-in and online clients
Requirements:
- Japanese expatriate currently residing in Bali (this is a key requirement)
- Proven experience in operations management, preferably within visa or legal administration
- Strong understanding of Indonesian immigration and visa procedures is a plus
- Excellent organizational and leadership skills
- High attention to detail and problem-solving capabilities
- Proficient in English and Japanese; Indonesian is a plus
- Ability to adapt in a fast-paced, multicultural work environment
