Executive recruitment company Monroe Consulting Group's Financial Services (BSFI) division is recruiting on behalf of a leading fintech organization. We are seeking an experienced Payment Operations Manager to lead and develop our Payment Operations team while ensuring the highest standards of accuracy, compliance, and operational efficiency in payment processing.
Job Responsibilities:
- Team Leadership & Development - Lead, coach, and develop the Payment Operations team to align with business objectives and deliver high-quality outcomes. Conduct ongoing training to keep the team informed about evolving industry standards and regulatory updates. Provide regular coaching and constructive feedback to support team members' growth and skill development.
- Payment Processing Management - Manage day-to-day payment processing to ensure transactions are accurate, timely, and fully compliant with applicable regulations. Handle complex payment issues and escalations, ensuring swift resolution and maintaining excellent service standards.
- Process Optimization - Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors.
- Cross-Functional Collaboration - Partner with IT, Finance, and cross-functional teams to support the integration and rollout of new or upgraded payment solutions.
- Performance Monitoring & Reporting - Monitor and analyze team KPIs, using data insights to drive performance improvements. Compile and deliver comprehensive performance reports to senior leadership, outlining progress, key metrics, and areas for enhancement.
Key Requirements:
- Over 5 years of experience in payment/fintech operations - With experience in a leadership role.
- Strong knowledge of payment processing systems - Process improvements and optimisation.
- Exceptional analytical and problem-solving skills - With a keen attention to detail.
- Proficient in using Microsoft Office - And familiarity with data analysis tools.
