Monroe Consulting Group Indonesia, an executive recruitment consultant firm, is recruiting on behalf of a rapidly growing lifestyle and wellness retail chain in Indonesia. As part of its continued business expansion, our client is seeking a Sales Operational Excellence Manager to drive operational improvements, optimize sales performance frameworks, and enhance business processes across multiple clubs nationwide. This position will be based in Jakarta, Indonesia.
Responsibilities
- Lead and drive operational excellence initiatives to improve sales performance, member retention, and renewal rates across multiple clubs nationwide.
- Develop, implement, and continuously refine standard operating procedures (SOPs) to ensure operational consistency and efficiency across the organization.
- Analyze sales performance data and operational metrics to identify improvement opportunities and translate insights into actionable strategies.
- Design and implement sales performance frameworks, processes, and tools to enhance productivity and effectiveness of the sales teams.
- Work closely with club management, sales leaders, and cross-functional teams to align operational strategies with overall business objectives.
- Monitor key operational and sales KPIs, providing regular reporting and recommendations to senior leadership.
- Drive continuous improvement initiatives to optimize customer journey, member experience, and operational workflows.
- Support change management initiatives to ensure smooth adoption of new processes, systems, and operational standards across the organization.
Qualifications
- Bachelor's degree in Business Administration, Management, Marketing, or a related field.
- Minimum 6-8 years of experience in sales operations, business operations, operational excellence, or performance management roles.
- Experience in multi-site retail, lifestyle, wellness, fitness, hospitality, or consumer-facing industries is highly preferred.
- Strong analytical skills with the ability to translate complex data into actionable business insights.
- Proven experience in developing and implementing SOPs, operational frameworks, and performance improvement initiatives.
- Strong stakeholder management skills with the ability to collaborate effectively across multiple departments and levels of the organization.
- Excellent problem-solving, communication, and leadership skills.
- Highly driven, results-oriented, and capable of managing multiple projects in a fast-paced environment.
