Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a technology company who offers a full spectrum of global technology and supply chain services to businesses around the world. Our respected client is seeking an Information Technology (IT) Professional for the job of Senior Client Desktop Engineer. The job is located in Taguig City, Philippines but currently offers a WFH arrangement until further notice.
Job Summary:
The Senior Client Desktop Engineer is responsible for providing Level 3 Support through escalated incident tickets from the Service Desk and onsite Support Teams per defined Service Level Agreements (SLAs).
Key job responsibilities include:
- Create optimized and secure baseline Desktop OS images and autopilot profiles that tailor to different hardware configurations as needed
- Support global application packaging, deployments, documentation, and release control
- Leverage modern management endpoint practices to update and maintain standards for client endpoints (Windows, iOS, Android, macOS)
- Extensively utilize scripting to maximize productivity of platform management and endpoint health (ex.: pro-active remediation)
- Maintain platform security and compliance to protect data and management of segmented desktop environment
- Define, create and test policy updates for desktop OS in Active Directory and MS Intune
- Migrate endpoint workloads from legacy management services to Microsoft Endpoint Manager
- Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components
- Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
- Manage/test and pilot desktop hardware standard for the enterprise
- Documents technical standards, policies, and procedures pertaining to areas of responsibility
- Collaborate with other global IT organizations to develop, implement, and influence standards
- Manage and monitor applications to ensure all components are functioning at appropriate levels.
- Provide support, training and assistance for all maximize efficiency & productivity of onsite IT-staff
Key job requirements include:
- Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Excellent oral and written communication skills with a keen sense of customer service
- Excellent problem-solving and troubleshooting skills
- Process-oriented with great documentation skills
- Used to enterprise environments (big scale implementations)
- Used to work with Offshore associates
- Expertise in Windows desktop OS configuration, performance tuning, and policies
- Deep understanding of Microsoft System Center Configuration Center 2012 (SCCM) and its Imaging process
- Good understanding of Microsoft Intune and Autopilot
- Solid understanding of Active Directory and Group Policies
- Basic Experience with infrastructure scripting solutions such as PowerShell, VBScript, etc.
