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Senior Technical Lead

  • Sector: Monroe Banking & Finance
  • Contact: Mary Julenie Bulaon
  • Client: Monroe Consulting Group
  • Location: City of Taguig
  • Salary: Negotiable
  • Expiry Date: 22 June 2026
  • Job Ref: BBBH495338_1774343016
  • Contact Email: julenie.bulaon@monroeconsulting.com.ph

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading European Bank. Our respected client is looking for a Senior Technical Lead.
This role is based in BGC, Taguig City. The position requires full onsite attendance for the first three months to facilitate onboarding. Afterwards, it will transition to a hybrid setup, offering at least ten remote workdays per month with a day-shift schedule.

Position Purpose
The role will mainly focus on the functional and technical support of in-scope applications, including but not limited to monitoring, troubleshooting, resolving, and communicating production events. Events can vary in type and nature, ranging from simple application errors to infrastructure issues such as server crashes.

The main responsibilities include:

  • Resolving user queries and providing functional support while leveraging technical architecture knowledge of the systems.
  • Providing technical support by ensuring smooth execution of batches and delivery of production changes.
  • Managing incidents and problems within in-scope applications.
  • Ensuring high availability of applications by recording and resolving relevant events and issues in a timely manner.

Direct Responsibilities:

  • Act as first line of contact for end users to register queries and concerns, providing Level 1 and Level 2 functional and technical resolutions.
  • Coordinate with Level 3, Infra, or ADM Teams as applicable for faster issue resolution while ensuring timely communication to end users.
  • Monitor batches using provided tools and act proactively on failed batches, ensuring preventive actions are implemented to avoid future failures.
  • Proactively monitor, manage, and improve availability and performance of production environments-from presentation and application layers to middleware and databases-using provided tools.
  • Create and maintain documentation on issue resolutions and process guidelines for easier resolution of future issues.
  • Log all issues raised by users or detected by monitoring tools in the Bank's ticket management system (ServiceNow).
  • Monitor recurrent incidents and perform problem management to ensure permanent fixes with IT partners.
  • Coordinate with Infrastructure teams during patching and server upgrades to ensure application stability post-infra work.
  • Actively participate in Disaster Recovery exercises to validate the resilience of the production ecosystem.
  • Explore opportunities for innovation and automation while adhering to all policies.
  • Ensure timely delivery of changes in staging and production environments according to agreed schedules.
  • Handle access management for end users.
  • Perform capacity management by proactively monitoring application behavior and alerting Production and Development teams to potential risks.
  • Provide feedback and propose solutions to management for performance improvement and capacity.
  • Customize production tools (monitoring, batch scheduling, backups, deployment tools, automation).
  • Adopt CIB Standard tools, industrialize monitoring, and release management, reducing dependency on manual support interventions by leveraging enterprise batch scheduling and monitoring tools.
  • Collaborate efficiently with Development and Release Management teams to automate release delivery following DevOps best practices.

Contributing Responsibilities:

  • Increase productivity of the team and company by striving for excellence.
  • Motivate self and team to take on new tasks.
  • Challenge existing processes for continuous improvement.

Technical & Behavioral Competencies:
Must Have

  • At least 10 years of experience in Windows, Unix, or Linux-based infrastructure platforms, preferably Red Hat Linux Enterprise, as an Application Production Support.
  • Strong experience with SQL scripting (Oracle Database) for investigations.
  • Ability to troubleshoot and solve main Linux issues (e.g., identifying processes blocking specific ports, searching for values in files).
  • Ability to create detailed technical documentation or videos for knowledge sharing.

Good to Have (at least 3 of the below)

  • Experience with IIS Administration, WebLogic, or WebSphere administration.
  • Ability to troubleshoot IIS/.NET issues.
  • Ability to create and maintain PowerShell scripts.
  • Ability to create and maintain Bash scripts.
  • RHEL experience.
  • Ability to troubleshoot performance issues.
  • Ability to monitor database performance using monitoring tools or SQL queries.
  • Experience with Java application servers like IBM WebSphere or Apache Tomcat.
  • Ability to configure Java Application Servers (JVM settings, HTTP Connector, Database/MQ Connection Pools).
  • Experience with Java/.NET applications.
  • Ability to troubleshoot memory issues and perform memory and thread dumps with tools like Dynatrace or Geneos.
  • Ability to investigate application slowness using monitoring tools (Dynatrace, Autosys, Geneos).
  • Experience with scripting languages such as Python, Groovy, Bash, PowerShell.
  • Ability to write small applications to validate configuration/connectivity.
  • Ability to write/maintain deployment scripts in Ansible (Python) and Jenkins Pipeline (Groovy).
  • Ability to write/maintain scripts in Bash or PowerShell for execution on Linux/Windows hosts.
  • Experience with ELK stack.
  • Ability to collect data and send to Elasticsearch.
  • Ability to create reports and dashboards in Kibana