International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a global business services firm. As the business keeps developing, our client is seeking for Tele sales Manager position.
Job Summary:
The dedicated Tele sales Manager will be responsible for managing telesales team and lead the revenue generation following the business targets.
Job Responsibilities:
- Completely responsible for tele-sales financial and non-financial KPIs and performance
- Identify revenue generating opportunities and lead the business initiatives and plans to achieve the monthly, quarterly, and yearly targets.
- Monitor and increase tele-sales team competencies by providing frequent coaching, training as well as performance appraisal.
- Coordinate with stakeholders to collect customer information related to the business development strategies
- Proactively update technology solutions with support from Technology team and recommend most effective options that support to boost team productivity.
- In-charge P&L of department and being able to balance the operational expenses such as staff's income and profit gained.
- Develop and empower the team leaders to build a competitive and quality-consistent tele-sales team
- Ensure all employees always respect and strictly follow the company's policies in preventing frauds and minimize risks.
- Other tasks to be assigned by client or direct superior.
Job Requirements:
- Minimum 5-years experience in Tele-sales field with at least 3 years holding management roles leading a teams consist of 60+ members, preferably banking/financial services industry
- Excellent interpersonal communication and problem-solving skills to handle internal & external stakeholders
- People-oriented & results-driven with strategic mindset
- Outstanding leadership skills to enhance employee engagement and loyalty to reach better business performance & more consistent service quality.
- Good English
