Executive recruitment company Monroe Consulting Group is recruiting on behalf of a leading global multi asset broker company. The client is looking for a customer support executive - Hindi or Tamil speaker to oversee their operations in the Malaysia office.
Job Summary
Ideal candidates would be responsible in providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region, through answering clients about all technical support questions, processing requests and supporting the Company's good image.
Job Responsibilities:
- Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
- Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
- Update clients on their request status accordingly;
- Verify documents submitted by clients within specific regions on an hourly basis;
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
- Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
- Achieve quarterly KPI targets set by CS Manager;
- Perform other ad hoc tasks assigned by the manager.
Job Requirements:
- Good communication skills in English and able to read, write and speak in native languages (Hindi and Tamil)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Self-motivated and highly reliable
