Sales & Service Administrator

  • Sector: 医疗设备(CPO&CRO)
  • Contact: Paulene Cleo Maranan
  • Client: Monroe Consulting Group
  • Location: City of Taguig
  • Salary: Negotiable
  • Expiry Date: 08 July 2024
  • Job Ref: BBBH438911_1715218621
  • Contact Email: paulene.maranan@monroeconsulting.com.ph

Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).


Key Responsibilities:

    • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
    • Ensure preventive maintenance order list is well prepared weekly; maintain Utilization monthly report for Service Engineers
    • Ensure service quotations, contracts are well managed
    • Maintain new installation in systems; maintain surveys' sending in/out on time
    • Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)
    • Monitor and Send tools for calibration
    • Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRM
    • Coordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)
    • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
    • Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary
    • Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends
    • Ensure all local demo loan are updated in system and assist with oversea demo loan
    • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
    • Work with quality control, sales, service team to assist recall project for product and spare parts
    • Work with Business support team in write-off process and payment issue with customer


Qualifications:

  • Bachelor's Degree in Business Administration, Marketing, Supply Chain or any related fields
  • 5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service
  • Must have experience with service administration and SAP software
  • With Basic knowledge of logistics and sales/order administration
  • Excellent interpersonal and customer service skills
  • Excellent communication skills; Good command of spoken & written English
  • Good team player and able to multitask under tight timelines
  • Process improvement driver -- ability to take initiative and suggest improvement
  • Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software