Account Manager - Material Science
Manages customer interface within a specified geography, product line, or market segment through the development and strengthening of personal relationships with customers, potential customers and sales team to achieve established sales goals and to ensure profitable and sustainable busi- ness growth, in accordance with the organization's objectives. Sales Management Executes sales plans for assigned territory, product line, or market segment including recom- mended accounts, product sales volumes, pricing, visit planning, account potential analysis, and sales budgeting. Coordinates pricing strategy in close cooperation with Dir. Sales, OSM Product Management, and OM Business Development. Provides, through written reports, an ongoing position at each account or potential account in the sales territory and actions planned. Conducts and coordinates suitable market analysis to support the objectives of the company and principal. Ensures effective communication and prepares reports on new business projects / opportuni- ties of assigned market segment on regular and ad-hoc basis among Sales Managers, Dir. Sales, Key Account Managers. Identifies and develops new markets through new applications in line with the Sales & Marketing strategy. Manages all aspects of the account interface including complaint management. Responsible for the leads pipeline in the respective territory. Creates and follows up the opportunity pipeline in the respective territory. Provides information such that company may provide new products and information for the future. Ensures accuracy on inventory management based on forecast shared with Supply Chain Manager. Principal Management Assists in Principal - Customer calls in coordination with Sales Manager Takes charge during principal visit by planning the itineraries in advance and prepare cus- tomer's background report Defines the support needed for assigned customers to generate sales Attends technical training and trade shows as needed Reports and Documentation Prepares Daily Call reports, Supplier itinerary, Customer Background and Visit reports in SalesForce Prepares weekly & periodical highlights/lowlights Prepares monthly rolling forecasts, sales, development/status reports and annual Sales Plan for the assigned customers and products Prepares quote entry in SalesForce Prepares Project development report per principal as needed Market & Account Development Conducts technical & Product Training within Sales Function for product portfolio of as- signed Principals Gathers information on competitor's activities, customer's outlook, plans Prepares Market and Product Development Plans for assigned Principals Prepares Product related presentations for product portfolio of assigned Principals Conducts market survey for the assigned customers Completes market survey for product portfolio of assigned Principals in coordination with other Sales team members and Sales Manager Develops market development programs; mainly on new products from existing Principals, and customers within the assigned territory and agreed timeline Develops new customers for existing and new products. Gathers information on competitor's activities, customer's business outlook and market trends and communicates to the Sales Manager. Uses such information to recommend/align strategy in growing the business and increase market share for the portfolio of assigned Principals. Able to have a strategic discussion and align with Customer's longer-term goals/ growth aspirations Credit Management Monitors timely collection of ACR and CWT Ensures timely collection of accounts receivables in coordination with Finance and CSR Recommends credit limit and payment terms for customers after careful assessment of customer' business condition Recommends credit limit and payment terms for customers after careful assessment of customer's business condition Ensures timely collection of accounts receivables, minimizing risks for the company Represents the company in good stead reflecting observance and practice of Omya's cor- porate values Communication Develops and maintains strong customer relationships, including key account customers (which are reported to the Key Account Manager). Visits customers and potential customers regularly, to develop strong relationships. Conducts and concludes negotiations with customers as directed. Provides for technical customer assistance as required. Works with others in the local sales team and consult superior for important critical decisions. Performs other tasks and duties related to sales and account management as may be as- signed from time to time. Job Requirements: Education Bachelor's Degree with solid knowledge in the respective seg- ment, BS Chemical Engineering , BS Chemistry , BS Civil Engi- neering and other related science , engineering or business courses Experience Minimum 5 years of sales or relevant working experience based on accounts to be handled Knowledge and skills Must be adept at negotiation and customer service. Creative and critical thinking skills. Proven initiative in identifying and progressing new business op- portunities. Good presentation skills. Thorough understanding of the industry. Self-motivated, independent and result oriented. Possesses a valid driving license. Other requirements Excellent command of both oral and written local language and English are required. Good command of both oral and written additional language is beneficial. Must be willing and able to travel and work a flexible schedule to include evenings and overnight accommodation.
