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Business IT Manager

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Business IT Manager to lead the full spectrum of internal technology functions - spanning enterprise systems, integrations, IT infrastructure, end-user experience, and data governance.

This is not a traditional IT Manager role. It's a strategic position for someone who understands how internal systems power the business - from quote-to-cash workflows to analytics, procurement, support, and decision-making. The ideal candidate will bring both structure and agility to how we scale systems, secure operations, and enable teams to work smarter. You will oversee a lean IT function while collaborating with stakeholders across Sales, Finance, Operations, HR, and R&D.

Responsibilities
Business Systems Leadership

  • Own the roadmap, configuration, and performance of core platforms: Salesforce (CRM), Netsuite (ERP), Zendesk/Freshservice (Service Management), Data Warehouse and Mulesoft (Integration).
  • Design scalable workflows and integrations across business functions (e.g. sales operations, finance automation, support ticketing).
  • Lead system selection, implementation, and change management for evolving business needs.
  • Establish standards for data integrity, access control, and governance across platforms.

IT Infrastructure & End-User Enablement

  • Oversee device lifecycle management, endpoint security, office network reliability, and remote connectivity standards.
  • Define SLAs and processes for helpdesk operations (Level 1-3), with a focus on speed, transparency, and employee satisfaction.
  • Support hybrid and distributed teams by enabling secure, high-quality digital work environments.
  • Guide IT asset procurement and vendor coordination under central policy guidelines.

Governance, Compliance & Vendor Oversight

  • Implement and monitor controls for identity management, licensing compliance, and security best practices
  • Implement a Business Recovery Framework
  • Coordinate with Finance, Legal, and functional leads to ensure systems align with audit, privacy, and regulatory needs.
  • Manage contracts, renewals, and performance of IT and SaaS vendors across all supported platforms.

Web & Internal Tooling Support

  • Collaborate with Marketing and Product teams to support the company website's architecture, uptime, and integration with internal systems (e.g. CRM form capture, product data updates).
  • Evaluate internal tooling requests and ensure secure, scalable adoption of productivity solutions.

Requirements

  • Bachelor's degree in Information Systems, Computer Science, or a related field.
  • Minimum 5 years of experience overseeing both IT infrastructure and business systems.
  • Hands-on familiarity with Salesforce, Netsuite, Mulesoft, and service desk platforms (e.g. Zendesk or Freshservice).
  • Proven ability to translate business needs into structured, scalable system designs.
  • Strong project management and stakeholder communication skills.
  • A strategic mindset with a deep appreciation for clean processes, secure data flows, and user experience.
  • Prior experience leading a small IT team or managing cross-functional tech initiatives is a plus.