Executive recruitment firm Monroe Consulting Group is recruiting on behalf of a multinational FMCG company. Our client is seeking an experienced Claims Assistant (6-month contract) who will be responsible for supporting trade expense claims processing, documentation, and coordination with distributors and vendors to ensure accurate and timely settlements. The office is located in BGC.
About the Role
We are seeking a detail-oriented and highly organized Trade Expense Claims Assistant to provide critical administrative support to the Sales team. In this role, you will ensure that claims are properly set up, processed, and documented efficiently.
You will serve as a key point of contact for distributors and vendors, gathering required information with professionalism while supporting internal stakeholders in driving claims toward timely resolution.
This is an excellent opportunity for an administrative professional looking to build a career in Sales Finance within the FMCG industry, or for a seasoned support specialist who thrives in a fast-paced environment.
Key Responsibilities
Claims Intake & Setup
- Accurately encode and register new claims in the system, ensuring all required documents and attachments are complete and aligned with company and distributor/vendor standards.
Documentation Management
- Collect, organize, and upload supporting documents such as collection receipts, trade letters, invoices, and proof of execution. Ensure all files are audit-ready and compliant with company policies.
Distributor / Vendor Coordination
- Act as the first point of contact for inquiries related to trade expense claims via email and calls. Provide status updates, explain basic processes, and escalate complex issues to the Claims Executive, Sales Operations Manager, or Sales Director.
Financial Processing Support
- Assist in processing payments, validating payment details, and managing vendor invoices (e.g., services rendered or product purchases) in coordination with internal finance and vendor management teams.
Data Integrity & Audit
- Regularly review and validate claims data to ensure accuracy, completeness, and alignment with contractual agreements with distributors and partners.
Administrative Support
- Prepare and distribute standard reports such as claims summaries, contract listings, payment reports, and other ad hoc reports as required.
Key Competencies
- Attention to Detail: Strong ability to identify discrepancies in data and documentation
- Problem-Solving: Proactive in resolving administrative issues and improving process flow
- Organization: Ability to manage multiple claims and documents efficiently
- Communication: Clear and professional coordination with internal and external stakeholders
