Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Consumer industry to hire a Key Account Manager (QSR). This opportunity is based in Malaysia.
Position Overview
This role is responsible for developing and growing strategic QSR key accounts to drive sustainable business growth.
It plays a critical role in strengthening customer partnerships, executing joint business plans, and achieving market share leadership.
Key Responsibilities
- Develop and execute Account Plans and Joint Business Plans (JBPs) with QSR Key Accounts to drive sustainable growth and market share leadership.
- Facilitate Top-to-Top (T2T) meetings, including Quarterly Business Reviews (QBRs), between senior management and key customers to align on performance and strategic priorities.
- Conduct regular weekly and monthly operational performance review meetings and ensure timely follow-up and execution of agreed JBPs.
- Conduct weekly and monthly operational performance reviews and ensure follow-up on agreed actions.
- Identify growth opportunities and develop insight-led selling propositions for QSR customers.
- Support QSR menu expansion through customer insights, sampling, and alignment with operational requirements.
- Manage day-to-day operational execution to ensure service levels, customer satisfaction, and forecasting accuracy.
- Work closely with internal stakeholders to ensure alignment and execution of overall QSR strategy.
- Achieve AOC targets and deliver volume, NPS, GP, and GM% performance.
- Spend approximately 80% of time on external QSR account engagement and 20% on internal coordination.
Key Requirements
Qualifications & Experience
- Bachelor's degree; MBA or postgraduate qualification is an advantage.
- Minimum 5 years' experience in sales or key account management.
- Proven experience managing QSR key accounts.
- Background in FMCG and/or the food service industry.
- Strong track record of achieving consistent sales and growth targets.
Technical / Functional Expertise
- Experience in joint business planning, account planning, and category management within QSR environments.
- Ability to manage commercial performance metrics including volume, NPS, GP, and GM%.
- Strong capability in forecasting, operational execution, and service level management.
Soft Skills & Leadership Competencies
- Strong relationship-building and stakeholder management skills.
- Commercially driven with the ability to identify and convert growth opportunities.
- Excellent communication, influencing, and collaboration skills across internal and external stakeholders.
