Customer Service Representative (US Shift)

  • Sector: Monroe Insurance & Legal
  • Contact: Sebastian Freeland
  • Client: Monroe Consulting Group
  • Location: Malaysia
  • Salary: Negotiable
  • Expiry Date: 28 May 2023
  • Job Ref: BBBH418643_1684721149
  • Contact Email:

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding international insurance brokerage firm. Our distinguished client's expertise includes general insurance serving a large customer base in the US. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative with 2 years of relevant experience who is able to work around the US time zone.


  • Assist US office sales in obtaining insurance quotation.
  • Address customer questions while ensuring customer satisfaction
  • Communicate effectively via phone and email to service accounts.
  • Ability to multi-task in a fast-paced environment.
  • Assist in cross sales through referrals and account rounding.

Job Requirements:

  • Proficient in a variety of computer software applications, such as Word, Excel, CSR management software.
  • Proactive problem-solver.
  • Able to work around US time zone.