Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading F&B company. As part of its continuous growth, our client is seeking a highly qualified professional to take on the role of Head of People Development. The position is based in South Jakarta, Indonesia.
Responsibilities:
- Develop and execute a People Development Strategy aligned with F&B operations across outlets, central kitchen, and online platforms.
- Design, implement, and manage a comprehensive training framework for frontline staff, managers, area leaders, and relevant head office roles, including onboarding and foundational programs.
- Create leadership development initiatives, competency frameworks, and clear career pathways to support talent growth and succession.
- Develop and deliver training modules covering service excellence, product and food knowledge, SOPs, compliance, and people management.
- Measure training effectiveness and business impact, while collaborating with Operations, HR, and Quality teams and developing internal trainers to ensure consistent execution.
Requirements:
- Bachelor's degree in Psychology, Human Resources, Hospitality, or a related field, with 7-10 years of experience in Training, Learning & Development, or People Development.
- Mandatory background in F&B, Hospitality, or multi-outlet Retail, including managing large frontline teams with high turnover.
- Strong understanding of dine-in and online kitchen operations, with a focus on speed, quality, and consistency.
- Proven experience building training systems, SOP-driven programs, and leadership development initiatives from the ground up (preferred).
- Excellent communication and stakeholder management skills, with a hands-on, adaptable approach suited to fast-paced, target-driven, and expanding environments; proficient in English.
