Head of Service Desk (Fintech)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading Fintech company for the role of Head of Services Desk (Fintech)
As the company is continuously growing, our client is seeking a professional with an extensive experience in the area.

Job Responsibilities:

  • Champion the Service Desk as a key component of our excellence within the company and to our clients
  • Oversee day-to-day fulfilment of all Service Requests, Incidents, Monitoring and completion of daily task within SLA.
  • Proactively managing Incidents due to breach SLA, or have potential to cause significant customer facing impact or business impact.
  • Choose and implement and SaaS Service Desk solution
  • Helping to build a support team that can manage all incoming requests (Incident manager & Change manager)

Job Requirements :

  • Strong demonstrable experience of managing/leading an IT service team at least 5 years.
  • Solid track record especially in Financial Services/Financial Technology Industry
  • Able to work well under pressure with an ability to multi-task, by using good time management techniques.
  • You should be an inspiring manager, who's passionate about technology & people and wants to develop a phenomenal team in an environment that's different.
  • Confident in communicating with management, customers, and colleague alike, whilst being diplomatic, and customer focused