Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company who offers a full spectrum of global technology and supply chain services to businesses around the world.
Key Job Responsibilities:
- Lead a team of Network engineers that work on shifts supporting the company's internal Network Infrastructure environment on a 24/7 basis.
- Join all critical and high bridges when they occur and drive expedited resolution to issues that impact the business, using logical troubleshooting to identify and rectify issues.
- Address Reporting, Monitoring and Alarming requirements.
- Manage incidents and work orders within established service level agreements.
- Ensure support documentation is kept up to date as required.
- Participate in business continuity and disaster recovery planning for the infrastructure environment to minimize work disruption.
- Identify opportunities and drive service improvements.
- Ensure configuration management databases are kept up to date.
- Own all of the processes of the team: create, update, improve, cascade, ensure compliance.
- Help support and ensure preventative maintenance is completed to schedule.
- Structure and track regular fail over testing of the environment to ensure that the investments in redundancy are working.
- Identify systems that require updates or changes and propose and plan the implementation from idea to delivery.
- Collaborate with other operations teams in addressing critical or high incidents that affect critical components in the IT infrastructure.
- Work closely with the engineering teams to identify opportunities to improve, helping with project implementations as needed and ensuring new projects have appropriate operational hand off from Engineering to the operations team.
- Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex problems together.
About the candidate:
- Energetic, self-starting who can work independently and across diverse teams to deliver results, efficiently and in a sustainable fashion.
- Should have sound logical troubleshooting processes and are able to quickly identify where issues exist even if they may not be in your area of responsibility and communicate them clearly.
- Thrives on challenges and controlling complex environments.
- Insatiably Curious. You ask why, you explore, you're not afraid to contribute ideas.
- You can work at a tiny crack until you've broken open the whole nut using an engineering mindset based on factual analysis.
- Likes working on new technologies, working with and developing strong teams and mentoring others - owns the team's success and failure.
- Strong people manager and should be able to collaborate across different teams across the globe as an industry leader.
- The candidate should be a person who is passionate, particularly about infrastructure stability and troubleshooting and is focused on delivering world-class support in a dynamic and often hectic environment.
Key Job Qualification:
- Bachelor's degree or relevant extensive experience (preferably in Information Systems, Computer Science or Engineering).
- At least 5 years of experience managing large Enterprise Data Networks, Exposure to Data Center network infrastructure.
- 5-8 years' experience in administration of Cisco Networks, Cisco Unified
- Communications, Firewall and Load Balancers
- At least 5 years in a people manager role
- Should be a self-starter and be pro-active leader.
- Have strong personal accountability and be able to command respect of the team.
- Certified Cisco Engineer in at least one discipline is desirable.
- Experience with troubleshooting issues from beginning to end in complex environments.
- Experience working within ITIL processes governing change and configuration management.
Nice to have
- Exposure to SDWAN Technologies and NAC Technologies
- SCCM administration
- Project Management
- Information Security
