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Manager, MERL and Data Management

Manager, MERL and Data Management

Executive recruitment firm Monroe Consulting Group is partnering with a global faith-based organization dedicated to protecting people in poverty from violence and strengthening justice systems worldwide. Our client works alongside governments, civil society, and communities to combat human trafficking, forced labor, and other forms of exploitation. They are seeking a highly skilled, analytical, and mission-driven professional for the position of Manager, Monitoring, Evaluation, Research and Learning (MERL) and Data Management, based in Kuala Lumpur, Malaysia.

Job summary
The Manager, MERL and Data Management will provide strategic leadership for the organization's monitoring, evaluation, research, and learning systems to drive evidence-based decision-making and demonstrate program impact across organization. This role is responsible for designing, implementing, and strengthening MERL frameworks and data processes to ensure accurate capture, analysis, and application of program and external data for improved learning, evaluation, and program performance.

The successful candidate will oversee data compilation, analysis, reporting, and quality assurance; coordinate research studies with regional teams; and work closely with partners to strengthen their data management capabilities. This position reports to the Senior Program Manager and may require domestic and regional travel.

Key job responsibilities include:

Research, Reporting, Documentation & Data Management
  • Co-lead the development and periodic update of the program's monitoring and evaluation (M&E) plan, learning and use plan, and theory of change.
  • Compile data for all program indicators, ensuring regular collection, verification, and secure storage of data from reliable sources.
  • Conduct routine analysis of program data and provide insights for program reviews, reporting, and decision-making.
  • Collect external data and stakeholder feedback to strengthen evidence for program design and strategic decisions.
  • Support regional teams in conducting research studies related to the Malaysia program.
  • Develop and deliver training sessions for staff and partners on M&E frameworks, research methods, and data tools.
  • Serve as a liaison with regional and global teams on MERL initiatives, sharing learning and strengthening cross-office knowledge exchange.
  • Adapt and contextualize tools in collaboration with Global and Regional Impact teams and partners.
  • Train teams and NGO partners in maintaining high-quality data systems and MERL processes.
  • Conduct regular data quality audits and collaborate with staff and partners to address issues and strengthen accuracy.
  • Identify additional MERL needs and opportunities to improve volume, quality, and reliability of data.
  • Support learning and evaluation projects with regional and global teams.
  • Lead and support monitoring visits and reviews of partner projects.
  • Ensure full MERL compliance with donor requirements and program grant obligations.
  • Develop and champion a learning agenda to ensure data and research inform program design and advocacy.
  • Create custom data collection tools to improve reporting quality.
  • Conduct field visits to validate data completeness and reliability.
  • Ensure data collection aligns with global protection domains and frameworks.
  • Analyze data trends, identify gaps and opportunities, and make actionable recommendations.
  • Prepare high-quality analytical reports and presentations for internal leadership, donors, and external stakeholders.
  • Represent organization in external forums to share research findings and promote evidence-based practices.
Knowledge Management, Training & Compliance
  • Maintain strong understanding of Malaysia program activities by participating in internal meetings and program events.
  • Conduct quarterly and annual program reviews and prepare reports for internal and external audiences.
  • Ensure proper documentation and robust filing systems with complete supporting evidence.
  • Support budgeting for MERL activities and monitor expenditure in line with stewardship principles.
  • Integrate MERL insights into strategic planning processes and donor reporting.
  • Provide capacity-building sessions to strengthen staff and partner skills in MERL tools and data integrity.
  • Ensure strong data security, compliance, and documentation practices in line with organization's and national standards.

General Tasks
  • Participate in regular internal program and regional MERL team meetings.
  • Attend external meetings and provide technical insights and analysis as required.
  • Maintain confidentiality of sensitive and privileged information at all times.
  • Perform other duties assigned by the Senior Program Manager.
  • Ensure compliance with all policies, legal requirements, and best practices.
  • Utilize IJM casework tracking systems and relevant MERL tools consistently and accurately.

Supervisory Responsibilities
  • Supervises one staff member supporting MERL activities and provides technical guidance and oversight.

Key job requirements:

  • Bachelor's degree in Management, Development Studies, Statistics, Economics, Development Economics, or related field; Master's degree preferred.
  • Professional certification in MERL or data analytics is an added advantage.
  • Minimum 4-6 years of MERL experience, including designing frameworks, evaluations, and managing data systems in complex programs.
  • Proven experience in program monitoring, data management, and evaluation, including:
  • Program design, management, or monitoring
  • Data quality audits or assurance processes
  • Qualitative and quantitative data analysis
  • Strong ability to analyze trends and translate insights into actionable recommendations.
  • Demonstrated experience in developing and customizing data collection tools for diverse stakeholders.
  • Strong research and writing skills; excellent communication and presentation skills in English and Bahasa Malaysia.
  • Excellent analytical and problem-solving abilities with high attention to detail.
  • Proficiency in Microsoft Office, especially Excel; familiarity with case management systems.
  • Skills in data visualization and dashboard tools (e.g., Power BI, Tableau).
  • Expertise in qualitative and quantitative research methodologies.
  • Strong understanding of human trafficking, forced labor, and relevant legal frameworks.


Competencies

  • Resilience and ability to work well under pressure and tight timelines.
  • Strong organizational and leadership skills with exceptional attention to detail and follow-through.
  • Excellent time management and ability to prioritize in demanding environments.
  • Strategic thinker able to influence program and policy decisions through evidence and insights.
  • Strong leadership presence and ability to represent organization in technical discussions.
  • Self-motivated with ability to work independently and collaboratively.
  • Excellent interpersonal, cross-cultural, and communication skills.
  • Flexible, open to feedback, and committed to continuous learning.
  • High integrity, professionalism, and alignment with mission and values.
  • Demonstrated servant leadership qualities and strong commitment to theory of change.