Executive recruitment company Monroe Consulting is currently working with an esteemed client in the telco space, looking for a Network Operations Engineer to join their growing team.
Job Responsibilities:
- Provide Service Management to supervise the network system and continuously monitor alerts
- Ensure the security of the company's network and look into the performance of the business network
- Coordinate with third-party providers to ensure the network products and services are secured
- Responsible for attending to tier 2 customer escalations and troubleshooting
- Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS)
- Design and influence the enhancement, modification, and adjustment of components in the network's infrastructure
- Manage the Integration of New Network Technologies
- Maintain all required network updates on the VPN, WLAN, WAN and LAN
- Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
- Document the resolution of incidents and problems
Job Requirements:
- Diploma in Computer Science, Information Technology, Engineering or any related field
- Minimum 2 years of experience in related field preferred
- Possess an interest in Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
- Able and willing to work in shifts to support network system on a 24/7 basis
- Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
- Prior experience from an ISP environment will be an advantage
- Professional certification like CCNP will be an advantage
Interested candidates are invited to apply online with a comprehensive resume.
