Outsourced Operations Manager
Executive recruitment company Monroe Consulting Group is recruiting on behalf of a global technology company that designs and manufactures household appliances with a focus on innovation and engineering excellence.
Job summary:
As the Outsourced Operations Manager in Malaysia, you are at the centre of our manufacturing network-turning vision into reality. Your role is to direct daily operations, develop people and processes, and secure seamless, high-quality product delivery. Success means bridging the needs of the business, our global teams, and our key external manufacturing partners.
- Operational Leadership:
- Oversee and manage day-to-day manufacturing operations to maximise output, productivity, and product quality.
- Ensure all procedures comply with Dyson's global standards, industry regulations, and local policies.
- Performance & Reporting:
- Develop, track, and analyse operational KPIs (output, cost, quality, delivery, yield, efficiency).
- Design and implement robust reporting and auditing processes-translating metrics into actionable insights.
- Regularly provide concise, data-driven updates to leadership.
- Cross-Functional Collaboration:
- Work hand-in-hand with Engineering (NPI, R&D), Supply Chain, Finance, Quality Assurance, Procurement, HR, and Compliance to ensure aligned objectives and smooth information flow.
- Lead and facilitate project reviews and operational performance meetings, driving clear decision making and accountability.
- Contract Manufacturer Management(CM)/JointDevelpementManagerment (JDM) partner:
- Main point of CM/JDM -setting standards, providing direction, and resolving complex operational escalations.
- Support onboarding and integration of new first-tier manufacturers and second-tier subcontractors.
- Align external partners with Dyson's operational, quality, and ethical expectations.
- Process & Efficiency:
- Continuously identify opportunities for efficiency-waste reduction, cost improvements, cycle time reduction, and increased adherence to specifications.
- Champion Lean methodologies and process engineering.
- Technology & Product Transfer:
- Drive and de-risk new product introductions and technology transfers into the manufacturing environment.
- Proactively identify obstacles and implement mitigation plans to ensure successful first-time builds.
- Cost Management:
- Leverage experience in manufacturing, lean, and project management to spot, propose, and implement operational cost savings.
- Ensure all cost management strategies support quality and delivery aims.
- CSR & Compliance:
- Uphold Dyson's corporate ethics, social responsibility, and sustainability commitments in all operational processes.
- Ensure all projects and supplier relationships adhere to regulatory and compliance requirements.
- Quality Assurance:
- Direct link for managing non-conformities, audit responses, and continuous improvements.
- Engineering / NPI / R&D: Collaborate closely for new product launches, design for manufacturability reviews, and ongoing product/process changes.
- Organise and lead regular performance review calls/meetings with both internal and external stakeholders.
- Responsible for insight-driven reporting-turning operational data into clear, actionable summaries for leadership and peers.
- Supports audit preparations, documentation, and compliance submissions.
