Executive recruitment firm Monroe Consulting Group's Technology Division is partnering with a leading System Integration (automation) company with a strong presence across Southeast Asia, EU & North America.
Our distinguished client is currently seeking a Regional IT Team Leader, to lead and coordinate regional IT operations, ensuring reliable infrastructure, security, and end-user support.
This role combines hands-on technical expertise with leadership responsibilities, driving operational excellence and aligning IT initiatives with business goals.
Key Responsibilities
End-User Support
- Deliver Tier 1-2 technical support and resolve hardware/software issues promptly.
- Train staff on IT tools and best practices.
- Computer systems and software setup, maintenance, and auditing.
- Maintain accurate documentation of issues and resolutions in ticketing system.
- Perform malware detection and remediation across regional devices.
IT Administration
- Administer Active Directory and Microsoft 365 environments.
- Maintain internal documentation and assist with security event remediation.
- Prioritize tasks and coordinate with cross-functional IT teams.
- Other duties as assigned.
Asset & Vendor Management
- Oversee IT asset lifecycle and ensure compliance with procurement policies.
- Manage vendor relationships and negotiate service agreements.
- Coordinate physical hardware setups including desk setups and AV equipment in conference rooms.
- Maintain office security systems (access control, alarms, cameras).
Infrastructure & Security
- Maintain and optimize regional IT infrastructure and network performance.
- Implement security measures and assist with data center upgrades.
- Support infrastructure planning and execution for scalability and reliability.
Communication & Training
- Foster clear communication with internal teams.
- Deliver IT security awareness training and ensure compliance with company policies.
Leadership
- Lead small to medium IT projects and mentor junior staff.
Job Requirement
- 7 - 10 years of IT experience, including exposure to leadership or project coordination.
- Solid understanding of networking concepts (wired/wireless, DNS, DHCP).
- Hands-on experience with laptops, servers, and network troubleshooting.
- Strong problem-solving, communication, and leadership skills.
- Knowledge of Active Directory/M365; VMware vSphere and Dell hardware a plus.
- Ability to manage multiple priorities and mentor team members.
- Strong English & Mandarin language skills (written and verbal) to communicate with regional office (eg. Taiwan)
Physical & Work Requirements
- Healthy body to assist on lifting work in confined spaces, climb ladders (eg. server room).
- Full-time 5-day onsite work week
- Occasional travel to our other offices as needed. (eg.Singapore, Indonesia)
