Regional Operations Manager (Supply Chain), Malaysia
Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is recruiting on behalf of a global supply chain organisation. Our highly respected client is seeking for a Regional Operations Director, with at least 10 year's experience in execution of supply chain activities. The job is based in Penang.
Role Summary:
- Network management integrity
- Crisis management
- Review metrics with customer management
- Develop and monitor KPIs and implement continuous improvement opportunities
- Ensure operations adhere to established work standards and work processes
- Responsible for hiring and training direct reports
- Primary point of contact for all operational issues with the customer e.g., Customer account management
- Implement changes to processes or policies
- Responsible for business scope changes
- Track labour performance
- Analyse P&Ls, ensuring business units maintain profitability
- Lead the team in behaviour and values consistent with the company policy
- Lead and prepare for monthly and quarterly business reviews with customer
- Ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness, and accuracy
- Implement corrective actions as necessary to prevent / address issues as they arise
- Support deployment of transformation projects within regional control tower operations
- Manage knowledge sharing and conduct refresher training for operations to be kept up to date with changes
- Set up and maintain document controls
Key job requirements include:
- Degree in International Business or Logistics - Bachelor's degree in Logistics, 3PL, Transportation or Supply Chain Management or related field
- Minimum of 5 years of in-depth experience in freight forwarding operations management or related industry experience.
- Minimum of 5 years in Change management, Supply Chain Knowledge, project planning experience; or equivalent combination of work experience and education
- Experience working in a team-oriented, cross-functional, collaborative environment.
- Strong leadership skills and the ability to motivate, coordinate and support dispersed teams
- Demonstrate initiative and a forward-thinking approach to the management of the business
