Monroe Consulting Group is partnering with a well-established and expanding Food & Beverage company to identify a Head of Operations who will play a key strategic role in driving operational performance, scalability, and consistent quality across the organization.

Job Description:

Develop the annual operational budget, forecast operational needs for store expansion, and identify cost-saving opportunities without compromising service or product quality.
Design short, medium, and long-term operational strategies for F&B in alignment with the company's vision and industry trends.
Coordinate the execution of strategies, SOP implementation, and KPI achievements (sales, COGS, store rating, customer complaints, quality audit, and quality control audit) together with Operation Managers across all stores.
Provide insights and recommendations to management by analyzing operational data to identify waste or inefficiencies and develop effective workflows to enhance productivity.
Collaborate with the Site Development/Project Team on store expansion based on market research and develop standardized processes for new store openings (pre-opening, soft opening, grand opening, etc.).
Work closely with the Research & Development Team on new menu launches and improvements to existing menu items based on customer feedback and industry trends.
Collaborate with the Growth/Brand Team on promotional strategies that impact operations and ensure consistent brand experience across all touchpoints.
Partner with the Quality Control/Quality Assurance Team to maintain product quality standards from the Central Kitchen and ensure product quality compliance at store level.
Coordinate with the Talent Acquisition and Learning & Development Teams on staffing strategies and training initiatives that align with operational needs.

Job Requirement:

Bachelor's Degree (S1) in Hospitality, Management, Business, or related field.
Certified Operations Manager (COM).
5 - 8 years of experience in operational management, with at least 2 - 3 years in a managerial role. Experience in the F&B or retail industry is strongly preferred.
Solid experience in developing and executing operational strategies, managing KPIs, and delivering performance reports.
Proven capability to lead large teams and oversee multiple store locations efficiently.
Strong understanding of F&B industry trends, customer behavior, and business dynamics.
Good knowledge of quality standards, food safety regulations, and compliance requirements.
Strong leadership qualities with the ability to coach, support, and grow the team while consistently driving results.
Critical and analytical thinker with the ability to identify issues and propose effective solutions.
Sound decision-making skills, especially in fast-paced operational environments.
Excellent communication skills, adaptable when dealing with different stakeholders across the organization.
High attention to detail, with the ability to stay organized and work under pressure to meet tight deadlines.