Consulting, BPO and Shared Services | Monroe Consulting Group

Executive Search & Headhunting Recruitment Services for the Consulting, BPO and Shared Services Industry

Executive recruitment company Monroe Consulting Group team of experts are able to identify the best talents within the Consulting, BPO (business process outsourcing) and Shared Services sector. Our consultant has the in-depth industry knowledge to help our clients uncover hard-to-find talents within the Consulting, BPO and Shared Services industry.

Monroe's Professional Services division’s knowledge of the Consulting, BPO and Shared Services industry allows our executive search consultants to excel in headhunting senior executives for leading national and multinational brands within the Consulting, BPO and Shared Services market.

Monroe Consulting Group headhunters are well-entrenched across the Consulting, BPO and Shared Services industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions.

Our recruitment consultants are not only experts in their fields but also provide executive recruitment services for many job roles across the spectrum such as finance, sales, marketing, Human resources and many more.

Browse through our current positions or reach out to our consultant to uncover your next career opportunity.

Looking for talent in the Consulting, BPO and Shared Services industry? Partner with us to find the best qualified candidate in the market.

Latest roles.

Vendor Sourcing Specialist

Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is partnering with a technology-driven organisation specialising in maintenance and repair service networks. Our client is seeking a Vendor Sourcing Specialist (VSS) to expand and strengthen its nationwide vendor network, ensuring high-quality service delivery through its proprietary platform. Job Summary The Vendor Sourcing Specialist plays a vital role in identifying, onboarding, and managing qualified vendors across multiple service categories. This position requires strong communication and negotiation skills to ensure vendor compliance, competitive pricing, and reliable service performance. The ideal candidate is proactive, detail-oriented, and capable of managing multiple sourcing priorities in a fast-paced, US-based business environment. Job Responsibilities: * Identify, interview, and qualify new vendors to support expanding service coverage * Establish and maintain strong, trust-based relationships with vendors through consistent communication and follow-up * Negotiate pricing, service terms, and contracts while ensuring profitability and quality standards * Ensure vendor compliance with insurance, documentation, and service requirements * Track and manage vendor information, performance data, and coverage areas using internal tools and Microsoft Excel * Collaborate with internal teams to resolve escalations and replace under-performing vendors when necessary * Support the onboarding of new vendor accounts and recurring seasonal services * Maintain accurate and up-to-date vendor records within the company's platform * Achieve daily sourcing metrics, including outbound calls, event logs, and vendor confirmations * Foster a professional and positive team environment * Perform ad-hoc projects and other duties as assigned Job Requirements: * Proficiency in Microsoft Excel, Word, and Outlook required * Excellent communication skills in English, both written and spoken * Prior experience in vendor management, procurement, or supplier sourcing preferred * Strong negotiation, problem-solving, and relationship-building abilities * Highly organised with attention to detail and accountability for deliverable * Ability to work independently and manage multiple priorities simultaneously * Comfortable making high-volume outbound vendor calls daily * Willingness to work US business hours (night shift) with flexibility during peak seasons * Minimum Diploma or equivalent qualification; Bachelor's degree preferred

Kuala Lumpur
Permanent
Negotiable

Customer Service Representative I

Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is partnering with a technology-driven organization specializing in maintenance and repair service networks. Our client is seeking a Customer Service Representative I, focused on Service Delivery to manage top-tier client relationships and ensure superior service execution through their proprietary platform. Job Summary This role acts as the primary liaison between strategic clients and the service/vendor network. This role is responsible for maintaining superior client satisfaction, managing the end-to-end service process for key accounts, and ensuring all repair and maintenance needs are executed effectively and efficiently within the technology platform. Job Responsibilities: * Develop and maintain positive client relations required to ensure superior client satisfaction * Receive and handle customer calls and email requests for services * Manage real-time inquires while keeping track of and responding to commitments * Escalate all disputes or un-satisfied service confirmations in a timely manner * Remain on the queue and address all requests and customer questions * Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship * Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person * Enter information into our database and ensure consistency and accuracy * Demonstrate professionalism in communication, relationship development, customer service, etc. * Shift flexibility may be required * Foster a positive team environment * Ensure confidentiality and accuracy of internal and external data * Perform ad-hoc projects and other duties as assigned Job Requirements: * Proficiencies in: Microsoft Word, Excel, Outlook preferred * High school diploma required * Ability to type 35 wpm at minimum required * Professional phone etiquette and soft skills required * 2-3 years of customer service experience preferred * Customer Service call centre experience preferred * Undergraduate degree / internship preferred * Intellectual agility and adaptability

Kuala Lumpur
Permanent
Negotiable

Trainer (US Client Support)

Executive recruitment company Monroe Consulting Group's BPO & Shared Services Division is recruiting on behalf of a leading multinational outsourcing provider supporting US-based clients. Job summary: The Trainer will be a key member of the Learning & Development function, reporting to the Training Manager. This role is responsible for delivering onboarding programs, conducting skills-based training, and supporting continuous learning initiatives for new and tenured customer support associates. The winning candidate will design learning modules, run assessments, provide coaching, and ensure teams are equipped with the communication skills, product knowledge, and service excellence required to meet US client standards. Job description: Deliver onboarding, process, product, and soft-skills training for new hires supporting US customers. Conduct refresher, upskilling, and transition training for existing support teams. Customize training materials to align with US culture, client requirements, SLAs, and communication style. Develop and enhance training content (manuals, presentations, e-learning modules, role plays, and simulations). Assess trainee performance through quizzes, mock calls, and live evaluations, certifying readiness for production. Provide coaching and feedback to address skill gaps and drive performance improvements. Collaborate with Operations, QA, and HR to identify training needs and support performance enhancement plans. Maintain training records, reports, and documentation in accordance with company standards and compliance requirements. Support knowledge base updates and contribute to continuous improvement of the training framework. Conduct virtual and in-person training sessions using LMS and digital training tools. Job Requirements: Bachelor's Degree in Communications, Education, Business, or any related field. Minimum 2-3 years of experience as a Trainer in a BPO/customer support environment, ideally with US client exposure. Strong facilitation and presentation skills with excellent command of spoken and written English. Experience using LMS platforms and virtual training tools (Zoom, MS Teams, etc.). Good understanding of customer support KPIs (AHT, CSAT, QA) and contact center environment. Analytical mindset with the ability to measure learning effectiveness and training ROI. Willing to work according to US shifts.

Kuala Lumpur
Permanent
Negotiable

Senior Legal Advisor

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of an international company that provides testing, inspection, and certification services for various sectors. Our respected client is seeking a Senior Legal Advisor to support their business and ensure alignment to their global legal strategy and procedures and contribute to the development of a high-performing legal support function in a dynamic, international environment. The office is in Muntinlupa City, Metro Manila, Philippines with hybrid work arrangement (x3/week onsite). Tasks and Responsibilities: Lead continuous improvement initiatives to enhance workflow efficiency, reduce turnaround times, and optimize document management-leveraging AI tools and other legal technology solutions where appropriate. Provide day-to-day legal support and strategic advice across the Group's businesses and functions in the APAC region, focusing on contract review, claims management, insurance, corporate governance, and legal back-office operations-ensuring consistency, responsiveness, and high-quality standards. Serve as the primary point of contact for first-level contract reviews, drafting, and negotiations across multiple jurisdictions, ensuring accuracy, completeness, and efficiency while minimizing rework and unnecessary escalation to the HQ Legal Team. Oversee corporate governance activities and supervise the execution of KYC and UBO compliance processes managed by the Corporate Affairs and Records Coordinator. Support centralized record-keeping of legal documentation, development and maintenance of contract templates, internal policy updates, legal risk management initiatives, and the delivery of legal training programs. Ensure all legal activities are carried out in alignment with established service level agreements and regularly report updates, risks, and key developments to the HQ Legal Department. Foster a culture of legal excellence, accountability, and continuous learning, while proactively identifying and escalating legal risks or anomalies as needed. Job Requirements: 10+ years of relevant international corporate and law firm experience. Bachelor's degree in Law, must be a bar exam passer. Solid practical experience in multi-jurisdictional corporate and transactional work, with a strong focus on contract drafting, negotiation, and execution. Excellent command of written and spoken English, with strong legal drafting skills; proficiency in additional languages is considered an advantage. Proficiency in Microsoft Office applications, SharePoint, and other document or records management systems. Strong analytical and problem-solving skills, with the ability to assess complex issues, identify legal risks, and provide practical and innovative solutions. Proven ability to manage and prioritize multiple projects involving cross-functional stakeholders, with strong organizational and time management skills. Self-motivated and capable of working independently, while maintaining effective communication and alignment with the HQ Legal Team

Philippines
Permanent
Negotiable

Director (IT Strategy) (Consultancy)

Monroe Consulting Group is looking for a Director with specification in IT Strategy Consultancy on behalf of our esteemed client, a notable Consulting Firm. Job Description: Lead end-to-end development of IT Master Plans, IT Business Plans, and IT Security Strategies for clients across diverse sectors. Serve as a strategic advisor to senior client stakeholders (C-level), aligning IT capabilities with business goals. Oversee IT assessments, capability maturity evaluations, and digital transformation roadmaps. Guide clients through IT governance, investment planning, and enterprise architecture decisions. Lead multidisciplinary teams to deliver complex strategy and transformation projects. Contribute to business development activities, including proposal development, client pitches, and thought leadership. Requirements Minimum 10 years of professional experience, in IT Strategy or Technology Consulting. Proven track record in designing and executing IT Master Plans, Security Strategies, and Business/Technology Roadmaps. Deep knowledge of enterprise IT architecture, IT governance frameworks, and risk/security standards (e.g., COBIT, NIST, ISO 27001). Strong consulting background with experience managing C-level relationships and executive workshops. Exceptional communication, analytical, and leadership skills. Bachelor's or Master's degree in Information Technology, Computer Science, Business, or related field; relevant certifications (e.g., TOGAF, CISA, CISSP, PMP) are a plus.

Indonesia
Permanent
Negotiable

Full Stack Developer [AI Engineer]

Purpose and Position in Organisation The AI Engineer plays a pivotal role in shaping company's AI Services capabilities, including modular service endpoints, intelligent agents, and our AI orchestration platform. This role is central to delivering the digital strategy by providing technical implementation expertise across both customer-facing and internal AI solutions. Reporting Line and People Management Reports to: AI Technical Lead Performance Outcomes / Accountabilities Timely delivery of robust, scalable AI services, agents and components. Demonstrated contribution to the performance, reliability, and reusability of AI solutions. Positive feedback from peers and stakeholders on technical implementation and collaboration. Active contribution to AI engineering standards and documentation. Measurable improvements in AI service performance, latency, and user satisfaction. Rapid deployment of prototype and MVP tools that accelerate validation and iteration cycles. Key Responsibilities Design, develop, and deploy modular AI services and orchestration components that are scalable, reusable, and aligned with enterprise architecture. Translate technical requirements into clean, maintainable code and well-structured service implementations. Collaborate with architects, product managers, and other engineers to deliver AI capabilities that meet business and user needs. Rapidly prototype and deliver MVPs to test hypotheses, validate concepts, and gather early feedback from stakeholders. Implement and optimise AI pipelines, including model integration, inference services, and telemetry feedback loops. Contribute to the evolution of the AI orchestration platform, ensuring seamless integration of services, agents, and APIs. Apply best practices in software engineering, including CI/CD, automated testing, and secure coding. Fine-tune and deploy custom models, including LLMs, and support self-learning systems using feedback and telemetry. Work closely with data engineers to integrate AI services with structured and unstructured data sources, including knowledge graphs and semantic search. Maintain technical documentation and ensure compliance with governance and security standards. Participate in code reviews, technical discussions, and continuous improvement initiatives. Technical Skills Core Development & Platform Expertise Proficient in C# and the .NET ecosystem Experience with Azure services (e.g., Azure Functions, App Services, DevOps, API Management, AI Search). Familiarity with microservices architecture, RESTful APIs, and service orchestration patterns. Comfortable using generative AI tools to support development workflows. AI & Machine Learning Hands-on experience with ML frameworks (e.g., ML.NET, PyTorch, TensorFlow). Skilled in fine-tuning and evaluating models, including LLMs and transformer-based architectures. Familiarity with prompt engineering, RAG, and agent-based AI systems. Experience building adaptive systems using feedback loops and telemetry. Data Engineering & Integration Understanding of ETL/ELT pipelines and real-time data streaming (Databricks, Snowflake a plus). Experience with search technologies and knowledge graph integration. Proficient in integrating AI services with diverse data sources. DevOps & Quality Familiar with CI/CD pipelines and automated testing. Knowledge of MLOps practices for deploying and monitoring AI models in production environments. Behaviors Make things happen Communicating and Influencing Communicates with colleagues & clients/stakeholders appropriately and professionally, projecting confidence and expertise. Chooses appropriately from varied communication methods based on context. Actively listens when others are speaking, demonstrating understanding and asking questions to clarify if required. Communicates ideas and information, highlighting key elements in an appropriate format. Accountability Clarifies expectations and regularly reflects on own performance in order to deliver high quality outcomes. Uses knowledge and expertise to effectively manage own time and tasks without relying on continuous supervision. Identifies and constructively calls out when others should take ownership for tasks. Upholds process and best practices to ensure operational effectiveness. Champion Technology Analysing and Problem Solving Analyses data and uses it to support their ideas and suggestions. Proactively conducts research to develop understanding prior to meetings and actions. Shares own knowledge and insights, and seeks input from colleagues to enhance understanding of a problem and reach the best solution. Asks thoughtful questions to fully understand a situation or issue. Ignite growth Openness to learning Seeks feedback from peers and managers and reflects on how to. Proactively seeks challenging opportunities for learning, upskilling or general personal growth. Shares expertise to aid the development of others. Provides specific and constructive feedback to others when asked to support their development.

Philippines
Permanent
Negotiable

Supply Chain Management (SCM) Senior Consultant

Monroe Consulting Group is seeking a highly experienced and motivated Senior Logistics and Supply Chain Consultant to join our client's team. This role will support the SCM Team Leader in delivering impactful client projects and driving sales activities, with a strong focus on the manufacturing, retail, and logistics sectors. Responsibilities Be part of a dynamic consulting team to optimize clients' supply chain operations, turning them into strategic capabilities and competitive advantages. Support team leader in sales activities and help create strong, compelling proposals for clients. Conduct in-depth research to identify opportunities for process improvements. Develop innovative strategies to shape the future of supply chain technology and innovation for clients. Assist in system development and implementation, demonstrating cutting-edge digital supply chain solutions. Collaborate with a diverse client portfolio, particularly in manufacturing, retail, and logistics provider industries. Requirements Bachelor's degree from a top-tier university in Business, Supply Chain Management, Industrial Engineering, or a related field. Minimum 7 years of experience in manufacturing, logistics, or a consulting firm, ideally with a mix of supply chain and consulting exposure. Proven expertise in at least one of the following areas: Logistics & Distribution Production Planning Procurement Cost Management Advanced skills in Microsoft PowerPoint and Excel. Solid understanding of supply chain and logistics technology. Strong research and analytical capabilities. Excellent organizational, time-management, and bilingual communication skills (Bahasa Indonesia & English).