Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a fast-growing international food and beverage company specializing in premium dessert concepts. With a strong global franchise network and presence across Europe and Asia, the company is recognized for its high-quality ingredients, innovative product offerings, and commitment to delivering a consistent and exceptional customer experience across all locations.
Our client is currently seeking a Country Support Associate who will oversee and support franchised operations across key areas in Manila.
Role Overview
The Country Support Associate is responsible for overseeing the operations and performance of franchised locations within the assigned region. This role ensures operational consistency, efficiency, and full compliance with brand standards while driving performance improvements and maintaining a superior customer experience.
Key Responsibilities
- Supervise and support franchisees to ensure compliance with brand standards, operational procedures, and company policies.
- Conduct regular site visits to assess performance, cleanliness, customer service, and adherence to franchise agreements.
- Identify, resolve, and recommend solutions to technical and operational challenges within franchised stores.
- Analyze key performance indicators derived from operational audits and mystery shopper reports.
- Ensure all franchised points of sale consistently uphold brand image, product quality, and customer experience standards.
- Collaborate with Training and Quality teams to recommend reinforcement plans or corrective actions for the franchise network.
- Prepare performance reports and follow-up documentation.
- Analyze overall market and environmental conditions, including shopping center dynamics, competitor activities, and consumer trends.
Key Requirements
- Bachelor's degree in Business, Marketing, Communications, International Relations, or a related field.
- Native proficiency in Tagalog and strong fluency in English.
- Spanish language proficiency preferred but not required.
- Filipino nationality.
- Experience in project management and/or the Food & Beverage (F&B) industry is preferred.
- Valid driver's license.
- Willingness to travel extensively (approximately 60-70% locally within Manila and once annually to Spain).
- At least 5 years of relevant experience, preferably within an international franchise environment.
- Strong problem-solving skills.
- Excellent communication and interpersonal abilities.
- High attention to detail.
- Results-oriented with strong follow-through and supervision capability.
- Strong analytical skills.
- Cross-functional understanding of business functions and operational processes.
