Customer Demand & Service Manager (Chemical)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company with a core focus on chemical. As expansion continues, our client is seeking a Customer Demand & Service Manager professional with at least 10 years' experience with a multinational company for the job of Customer Demand & Service Manager. The job is based in Jakarta, Indonesia.

Key job responsibilities include:

  • Build monthly forecast using statistical tool and additional market information for 36 months period
  • "Translates" the Sales and Marketing plans into a Demand Plan in the forecasting system
  • Responsible for master data required to perform statistical forecasting (e.g. corrected history)
  • Looks for choosing the most adapted forecasting model per product group and customer group
  • Responsible for making sure that all sales area managers and account managers enrich the forecast in time
  • Refine forecast based on latest information on a day to day basis
  • Drive root cause analysis and improvement actions to achieve targeted forecast accuracy and bias
  • Ensure forecasts uploaded to enable MRP to execute well and correctly
  • Facilitate SLA between Commercial and Supply Chain including replenishment model as per agreed customer segmentation
  • Oversee all aspects of the customer service experience to troubleshoot process and procedure including making improvements of customer service quality
  • Lead 'Demand planner' & 'Customer Service' lead servicing the commercial units

Job Requirements:

  • Minimum Bachelor's Degree in Supply Chain, Engineering, Business Administration or Science.
  • Preferably +10 years working experience in Demand Planning /Demand Management and managing a customer service team in an international environment
  • APICS Certified within the last two years. If not APICS certified, willingness to invest time in APICS certification.
  • Analytical, can work independently & self-driven, troubleshooting and multi-tasking skills, excellent organizational and time-management skills, decision-making capabilities
  • Business acumen, understand requirements from internal and external customer and acts upon these
  • Stakeholder management; able to manage stakeholders in various functions and levels of the organization.
  • Coordinating skills; Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery
  • Excellent Communication & interpersonal skills; understands and speaks language of internal and external stakeholders
  • Able to operate with a highly diverse cultural customer / team groups and able to build and maintain strong relationships from a remote position.
  • Language requirements: local language and excellent English skills
  • System skills: Familiar with ERP systems: SAP, ORACLE, JDA, Excel, MS Powerpoint