Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading technology-driven retail and logistics company. As expansion continues, our client is seeking a senior professional with at least 8 years of experience in Cold Chain Fulfillment operations. The job is based in Jakarta, Indonesia
- Define and implement fulfillment quality standards and operating procedures across storage, handling, and dispatch processes.
- Lead continuous improvement initiatives to optimize fulfillment center operations for fresh, frozen, and dry product categories.
- Oversee the integrity of cold chain processes across receiving, storage, and outbound logistics to ensure product freshness and compliance.
- Partner with suppliers, logistics, and procurement teams to align on quality benchmarks and inbound inspection standards.
- Develop and maintain Good Warehousing Practices (GWP) and ensure compliance with food safety and cold chain protocols.
- Build, coach, and upskill teams in cold chain management, fulfillment best practices, and process optimization.
- Monitor key KPIs including fulfillment accuracy, wastage, temperature compliance, and order cycle time.
- Conduct regular audits and root cause analyses to identify operational gaps and drive corrective actions.
- Collaborate cross-functionally with Operations, Supply Chain, and Quality teams to enhance fulfillment performance and efficiency.
- Champion technology and automation adoption to improve visibility, traceability, and fulfillment speed.
Requirements
- Bachelor's degree in Supply Chain, Food Technology, Industrial Engineering, or a related field (Master's preferred).
- 8-10+ years of experience in fulfillment operations, cold chain logistics, or warehouse management - preferably in FMCG, quick commerce, or retail distribution.
- Deep understanding of cold chain processes and fresh/frozen product handling standards.
- Proven track record in setting up or optimizing fresh/frozen fulfillment centers or distribution networks.
- Strong knowledge of food safety and warehouse quality standards (e.g., HACCP, ISO 22000, BPOM, or GMP).
- Experience leading teams and developing operational SOPs and audit frameworks.
- Data-driven and results-oriented, with strong analytical and problem-solving skills.
- Excellent leadership, communication, and stakeholder management abilities.
- Hands-on mindset with the ability to operate strategically and tactically in a fast-paced environment.
