Telesales Director (Insurance Industry), Bangkok

  • Sector: Monroe Insurance & Legal
  • Contact: Crizza
  • Contact Email: crizza@monroeconsulting.co.th
  • Location: Bangkok
  • Salary: THB180000 - THB200000 per month
  • Expiry Date: 16 November 2022
  • Job Ref: BBBH399960_1663423212

Executive recruitment company Monroe Consulting is recruiting on behalf of an international insurance company in Bangkok. The company has been providing both life and non-life insurance products to both individual and corporate clients in Thailand.

The position will be responsible for driving sales to achieve monthly new and renewal business by ensuring best and improving conversion rates and efficient productivity and control to help company achieve its GWP plan

Job Responsibilities

  • Daily lead the whole TS team to achieve daily conversion targets through regular group (am huddle
  • through evening review) meetings and interface with TLs and Champs directly
  • Adapt and develop operations and incentive structure to drive performance
  • Manage lead allocation to optimise utilisation of Champs
  • Set monthly grade, premium and conversion targets
  • Analyse and diagnose performance issues through data drill downs
  • Continually improve performance by review of Champs (team, individual) performance and ensuring
  • daily/weekly/monthly improvement cycle is in place
  • Set remedial and performance improvement plans
  • Adjust promo and incentives to drive sales while keeping within budgets
  • Work closely and regularly with Marketing head to feedback on lead issues
  • Regularly present performance to managementฃ
  • Develop tech infrastructure to support ops, including telephony and lead management systems

Job Requirements

  • Above 8 years' experience in a telesales environment, seeing progressive enlargement
  • Open for any industry as long as experienced driving telesales team
  • Deep and detailed understanding of operational processes and technology
  • Dynamic, vocal, energetic, direct but also people centric approach to management
  • Good command in English is a must