Professional Services Executive Search | Monroe Consulting Group

B2B Sales Manager (Bali)

Key Responsibilities Develop and execute a sales strategy that targets property developers, hospitality groups, and high-end residential clients. Lead, mentor, and motivate the sales team to consistently meet and exceed revenue targets. Build and maintain strong relationships with key stakeholders across the property and hospitality industries. Identify new business opportunities in property development projects, luxury villas, and wellness facilities. Manage the full sales cycle - from lead generation, proposal development, and negotiation to closing. Collaborate with the marketing and design teams to align on campaigns and create tailored sales materials for property clients. Monitor sales KPIs, analyze performance data, and adjust strategies for optimal results. Provide regular reports and actionable insights to senior management on sales performance and market trends. Qualifications Minimum 5-8 years of proven sales experience, preferably in property development, real estate, construction, or high-end architectural products. Strong understanding of B2B and B2C sales in the context of property or hospitality projects. Demonstrated ability to build partnerships with developers, architects, and contractors. Excellent leadership, communication, and negotiation skills. Results-driven, data-oriented, and highly organized with a focus on strategic growth. Fluent in English and Indonesian (both written and spoken). Based in Bali or willing to relocate.

Indonesia
Permanent
Negotiable

Operations Manager (Japanese Expatriate)

Key Responsibilities: Oversee visa application processing, document verification, and client coordination. Manage a team of administrative staff to ensure service excellence and compliance. Liaise directly with Japanese clients and stakeholders, understanding their specific needs and expectations. Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements. Improve operational processes, SOPs, and client handling procedures to enhance efficiency. Provide reporting and updates to management on operational KPIs and case progress. Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations. Requirements: Japanese expatriate with the legal right to work in Indonesia Proven experience (7+ years) in operations, administration, or client services; prior work in visa/immigration services is a strong advantage. Native-level Japanese language skills; business-level English proficiency. Strong understanding of Japanese business etiquette and client service standards. Excellent organizational skills, with attention to detail and a process-oriented mindset. Demonstrated leadership experience with the ability to manage and develop teams. Ability to work under pressure and handle time-sensitive tasks efficiently.

Indonesia
Permanent
Negotiable

Supply Chain Manager

Job Description Oversee day-to-day import or export operations to ensure accuracy, efficiency, and compliance. Make operational decisions within delegated authority and take full accountability for outcomes. Maintain strong understanding of group, department, and division-wide operational activities. Contribute to divisional strategy development and long-term planning. Support annual budget planning, cost forecasting, and financial performance monitoring. Identify improvement opportunities across import/export processes and execute countermeasures. Establish, refine, and standardize end-to-end operating procedures (SOPs). Monitor and control operational budgets, cost of sales, P&L components, balance sheet elements, and forex-related risks. Ensure full compliance with Indonesian customs regulations, trade policies, and internal governance standards. Lead, coach, and develop Import (±35 members) or Export (±19 members) teams. Drive knowledge transfer, capability building, and organizational development initiatives. Promote a culture of discipline, continuous improvement, and Kaizen. Build and maintain strong relationships with OEM partners, suppliers, government authorities, and TTC overseas networks. Represent the Import/Export department in cross-functional discussions, initiatives, and strategic projects. Qualifications Proven experience in management or senior management roles in procurement, supply chain, import/export, logistics, or related fields. Strong exposure to large-scale operations, trading companies, or manufacturing supply chain structures. Minimum 3-5 years for high-potential talent; 10+ years preferred for experienced managers. Strong expertise in budgeting, financial management, P&L control, balance sheet oversight, and cost optimization. Solid understanding of Indonesian customs regulations, compliance requirements, and trade documentation. Skilled in risk analysis, regulatory frameworks, and operational risk mitigation. Ability to design, refine, and improve SOPs and end-to-end operational processes. Demonstrated leadership capability with experience managing and developing large teams. Strong capability in organizational design, talent development, and building high-performance environments. Excellent decision-making, analytical thinking, and problem-solving skills. High learning agility with strong potential for future senior leadership roles. Strong English communication skills (written & spoken); Japanese language ability is a plus. Excellent stakeholder management, negotiation skills, and cross-functional collaboration. High integrity, resilience, adaptability, and continuous improvement mindset. Strong leadership presence with the ability to influence across multiple functions.

Indonesia
Permanent
Negotiable

Senior IT Manager

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a major Asian capital markets and investment group. Job Summary The primary responsibility is to oversee and manage the information technology operations within the company's Philippines Office. This role involves infrastructure management, user support, team management, project management, risk management, vendor management, and compliance. The regional IT manager plays a crucial role in ensuring the effective implementation and optimization of IT systems and services to support the organization's goals and objectives. Key Job Responsibilities Oversee IT infrastructure (including networks, servers, storage systems and data centres), PC & end user support Provide IT support for all business units in Philippines L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc Backup tape management, patch deployments, AV updates, start of day checks. 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools Software & hardware Inventory management and ensure documentation is kept up to date. Collaborate with global IT teams on project implementations tasks such as testing upgrade, migration and movements Ensure security and compliance in the end user computing space Budget and Resource Management - managing the IT budget for the region, ensuring that resources are allocated appropriately to meet operational needs Project Management: Managing IT projects within the region, including planning, execution, and monitoring Key Job Qualifications Bachelor's degree or above in Information Technology discipline Minimum 10 years of relevant IT management experience, preferably within IT roles in the financial services sector Knowledge of trading technologies and market data platforms used in the local market environment is desirable. (Bloomberg/IRESS/Thomson Reuters) Knowledge of relevant regulations and compliance requirements Excellent knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management Strong leadership and team management skills Excellent command of / fluent in both spoken and written English Project management experience and familiarity with project management methodologies. A strong end user focus and "can-do" attitude Understanding of IT security principles and best practices Great communication and strong interpersonal skills The flexibility to deal with conflicting and ever-changing priorities Proven ability to work under pressure Experience in providing face to face and remote support for internal/external applications Analytically minded, logical problem solver who is able to think outside the square

Manila
Permanent
Negotiable

Operations Director

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a global leader in BPO services that offers a range of services including contact center solutions, digital marketing, BPO and e-commerce solutions. The role is based in Ortigas, Pasig City with an onsite work set-up and has a shifting/flexible (24/7) schedule depending on stakeholder meetings (including outside business hours). Key Job Qualifications: Operations: Liaise with top management to set operational goals, define strategic plans, and execute initiatives within agreed timelines. Determine and implement client operational strategies through needs assessments, capacity planning, performance reviews, and cost-benefit analyses. Establish and maintain productivity, quality, and customer service standards while adopting state-of-the-art technologies and systems. Drive operational innovation in quality management, talent management, and reporting systems. Team Development: Build a self-sustaining team capable of continuous improvement, innovation, and problem-solving. Mentor and develop leaders to perform with fairness, integrity, and alignment to management philosophy. Promote upskilling and succession planning to ensure long-term operational excellence. Client Relationship: Cultivate strong relationships with clients, ensuring needs are met and concerns addressed promptly. Propose new services and solutions based on customer insights, industry trends, and market analysis (local and global). Negotiate operational and commercial terms, including pricing, to support client and company objectives. Business Planning: Prepare and manage operational budgets, ensuring alignment with financial targets and cost-efficiency goals. Develop revenue forecasts and analyze variances between plan and actual results. Oversee resource allocation for current and potential business opportunities, including manpower, facilities, and systems. Personal Skills: Lead decision-making within operational scope to meet strategic objectives. Maintain composure under pressure, managing multiple priorities effectively. Demonstrate strong moral values and a work ethic focused on results and service excellence. Communicate clearly and confidently with clients, stakeholders, and teams. Operational Skills: Implement operations systems for customer interaction, voice/non-voice networks, and reporting mechanisms. Ensure operational compliance with data privacy, information security, and risk management protocols. Analyze performance data to identify trends and initiate corrective actions. Coordinate staffing, scheduling, and resource allocation to meet service delivery targets. Strategic Skills: Develop new service offerings that enhance customer experience while maintaining cost competitiveness. Identify and mitigate operational risks, preventing incidents with business impact. Align operational initiatives with broader organizational strategies for growth and client satisfaction. Fraud Prevention & Information Security: Enforce adherence to company policies, IT security protocols, and data confidentiality standards. Monitor compliance and report any suspected risks or breaches. Key Job Tasks: Daily Monitor and address operational issues promptly. Review escalations from clients and internal teams. Oversee daily staffing and workflow requirements. Weekly/Monthly/Quarterly/Annually Review and update operational processes based on client requirements and internal assessments. Conduct performance reviews and share reports with stakeholders. Plan and manage annual budgets and forecasts. Others Lead operational audits and ensure compliance with service standards. Prepare and present business performance reports to clients and leadership. Key Job Qualifications: Graduate of Any 4-year course 12-15 years as Operations Manager, including 2-5 years in a senior management role in BPO handling Sales or Customer Service accounts. Experience in Technical Support for multinational BPOs. Proven ability to set up and transition operations. Six Sigma Certification is an advantage. Strong leadership, analytical, project management, and client management skills. Adaptability to fast-paced environments.

Pasig
Permanent
Negotiable

Senior Operations Manager [Unit/Division]

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global BPO and customer experience partner providing contact center, digital marketing, back-office, and technical support services to help clients optimize operations and grow their business. Key Job Responsibilities OPERATIONS Manage the operational floor and implement business plans to optimize seatutilization and workforce efficiency. Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion. Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. TEAM DEVELOPMENT Develop and implement strategic plans for continuous upskilling and talent development within the team. Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs. Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. CLIENT RELATIONSHIP Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions. Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion. Ensure transparency and alignment between client objectives and operational deliverables. BUSINESS PLANNING Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability. Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization. Conduct regular business reviews and align operational strategies with organizational goals. Key Job Qualification: Graduate of 4 year course or Bachelor's Degree Industry Expertise: Over 10 years of experience in the multinational BPO/Call Center industry, with at least 5 years in a similar or related leadership role Contact Center Operations: Extensive knowledge and hands-on experience in managing voice and non-voice contact center functions. Process Optimization: Certified in Lean Six Sigma, with proven ability to implement process improvements and drive operational efficiency is a huge plus. Strategic and Financial Planning: Proficient in crafting business and financial plans, including client-based forecasting and workforce planning Problem-Solving Excellence: Skilled in identifying issues, performing root cause analysis (RCA), and executing actionable improvement plans. Quality Management: Expertise in designing and implementing quality management systems to ensure high standards of service delivery. Talent Development: Strong track record in developing and executing talent development programs to enhance team skills and career progression. Leadership and Communication: Demonstrates strong leadership qualities, effective communication skills, and the ability to motivate and align teams toward common goals. Process Optimization: Skilled in Business Process Reengineering, identifying inefficiencies, and recommending improvements to enhance operations. Technology Integration: Capable of proposing and implementing system or technology solutions to streamline processes and improve performance. Leadership and Communication: Strong leadership and effective communication skills to motivate teams, drive collaboration, and foster a positive work environment.

Manila
Permanent
Negotiable

Graphic Designer

Executive recruitment company Monroe Consulting Group Philippines is recruiting a Graphic Designer on behalf of a leading multinational Entertainment Centres in the Asia Pacific region. This role will report into the Group Head of Marketing. This role would be directly involved in the development and execution of marketing and branding initiatives across various channels like web, social, email, in-store, etc. Responsibilities and essential job functions: Conceptualize and deliver creative content including written, photo, and video assets to align with the Brands' voice. Design visually compelling campaigns and drive excellence in all touchpoints, in-venue and in other channels. Ensure consistency and alignment for the Brands across all countries. Support country teams in terms of design and branding. Review country teams' creative assets and ensure it aligns to brand guidelines. Contribute to brainstorming meetings and the development of new ideas. Examine existing processes and create solutions that improve design capabilities. Update and maintain internal databases for designs, photography, and video. Qualifications and Requirements: Experience in working with cross-functional teams across APAC countries. Track record of creating outstanding and effective multichannel marketing campaigns. Experience in designing retail store collaterals to enhance guests' experience. A keen eye for aesthetics and details. Organizational and time-management skills for meeting deadlines in a fast-paced environment. Good communication skills, ability to give and receive constructive feedback. Ability to multi-task and manage various projects at one time

Philippines
Permanent
Negotiable

Finance Executive - AP

Executive Monroe Consulting Group Malaysia is partnering with a leading data and analytics technology organization. Our client is seeking a Finance Executive (AP) to support and strengthen the finance functions in Kuala Lumpur. This role will be involved in establishing the Finance Shared Services function, with a focus on Accounts Payable (AP) operations across multiple countries. This is a foundational role for someone who is hands-on, detail-oriented, and excited about building scalable finance processes within a growing organization. Key Responsibilities: Accounts Payable (AP) 1. Invoice Processing Review and process vendor invoices ensuring compliance with 3-way matching (PO, invoice, and receipt). Verify tax compliance (e.g., GST, VAT, WHT) for different jurisdictions. 2. Payment Execution Schedule and prepare payment runs (local and cross-border). Ensure payments are made in accordance with agreed terms and internal approval workflows. Liaise with Treasury for FX conversions or bank related issues. 3. Vendor Management Maintain accurate vendor master data including banking and tax information. Respond to vendor queries regarding payments and invoice status. Support vendor onboarding in coordination with procurement. 4. Reconciliations & Accruals Perform monthly AP account reconciliations. Identify and accrue unprocessed liabilities to ensure accurate financial reporting. Requirements: Diploma/Degree in accounting and any professional finance/accounting qualification 3 to 5 years of working experience in finance operations or shared services. Exposure to multicountry finance operations preferred. Well versed in MS Office, especially MS Excel. Knowledge and experience in NetSuite ERP will be advantageous Handles tasks independently and within a tight deadline. Can-do attitude, driven and passionate about work. Strong verbal and written communication skills. A keen eye for detail and desire to probe further into data.

Kuala Lumpur
Permanent
Negotiable

Business Development & Deployment Specialist

Monroe Consulting Group's Professional Services Division is recruiting on behalf of a leading learning & development company. Job Summary: We are looking for a high-performing professional who thrives in a fast-paced, client-centric environment. This role is designed for someone who wants to accelerate their career in the learning & development industry - combining commercial drive with operational excellence. As the bridge between Business Development and Delivery Operations, you will play a critical role in winning new opportunities and ensuring flawless execution of training programs across Malaysia and the wider APAC region. This is a high-visibility role, interfacing with clients, trainers, partners, and regional leaders. Job Responsibilities: 1. Business Development Support (50%) Drive the front end of our commercial engine: Conduct outbound prospecting and cold calling to secure high-quality discovery calls. Manage follow-ups, appointment scheduling, and CRM upkeep with discipline. Develop compelling proposals and capability decks (PowerPoint & Word). Prepare and manage Client Service Agreements (CSAs). Support BD leaders with client research, insights, and sales enablement. Uphold strong documentation hygiene with version control, consistency, and brand alignment. 2. Business Deployment Support (50%) Ensure smooth and consistent post-sales training delivery across the APAC region: Assist in preparing project plans, timelines, and deployment task lists for training engagements. Coordinate with internal stakeholders (Sales, Trainers, Operations, Finance) to support aligned and timely delivery. Liaise with trainers on scheduling, materials, pre-work, and delivery requirements; support the preparation of service agreements and work orders. Support end-to-end logistics including calendar invitations, training links, venues, attendance lists, materials, certificates, and evaluation forms. Assist in coordinating chemistry calls, briefing sessions, and alignment meetings with clients and trainers. Prepare, deploy, and consolidate feedback and evaluation forms; support the preparation of feedback summaries and insights. Coordinate with Finance on invoice requests, issuance, and payment follow-ups when required. Support coordination with external vendors and partners involved in training delivery. Maintain accurate documentation and tracking of deployment and feedback activities to ensure consistency and minimise delivery gaps. Key Requirements: Has 3-5 years of experience in BD support, client coordination, project management, or operations, ideally from training, consulting, HR services, or professional services industries. Demonstrates excellence in communication, follow-through, and stakeholder management. Is advanced in PowerPoint, Word, Excel, and comfortable handling client-facing documents. Is structured, organised, and reliable, with a natural ability to keep multiple workstreams moving. Thrives in a growth environment where speed, quality, and ownership matter. Brings maturity, professionalism, and a proactive mindset. Responds quickly, efficiently, and meticulously to requests and tasks. Demonstrates independent drive and initiative, taking ownership of tasks without constant supervision. Anticipates needs, identifies issues early, and provides solutions proactively. Maintains high attention to detail while balancing multiple priorities under tight timelines. Builds trust through consistent follow-through and delivering results on time.

Malaysia
Permanent
Negotiable

Marketing & Growth Lead (KL)

Executive recruitment company Monroe Consulting Group's Professional Service division is recruiting on behalf of a leading learning and development organization. Job Summary: The role exists to own and drive APAC's marketing and growth agenda, turning strategy into executed campaigns that generate quality leads and event attendance. This person is accountable for building, analysing, and optimising digital and offline marketing funnels, while guiding junior resources and external specialists to deliver results. Ultimately, the role ensures consistent, data-driven demand generation that supports the business's commercial growth. Job Responsibilities: Marketing Strategy & Leadership - Own and drive overall marketing direction and growth strategy for the business in Asia Pacific (Southeast Asia, Japan, South Korea, Taiwan, Hong Kong, ANZ). Lead generation, marketing activities specifically for 3 offices: Singapore, Kuala Lumpur & Jakarta. Campaign Management - Plan, execute, and optimise digital marketing campaigns end-to-end (full funnel ownership). Drive attendance and lead generation for events (e.g. breakfast talks, workshops, webinars), including audience targeting, invitations, partnerships (e.g. Chambers of Commerce), and on-ground marketing. Analytics & Optimization - Analyse digital marketing funnels and define marketing-qualified leads (MQLs); recommend improvements to conversion and lead quality. Track performance, report on campaign effectiveness, and continuously optimise based on data. Team Management - Guide and manage two part-time marketing resources (email automation and content/copywriting), setting direction, priorities, and outcomes. Work with SEO/SEM specialist to guide keyword strategy and campaign focus (hands-on execution not required). Content & Communications - Repurpose and localise HQ (France) content (articles, whitepapers) into relevant marketing assets across email, social, events, and digital channels. Oversee marketing communications, including brochures, flyers, landing pages, and event materials. Email Marketing - Own email marketing strategy, including drip campaigns and automation flows. Key Requirements: 4 to 5 years of digital marketing experience Proven experience - Planning, implementing, and executing multi-channel marketing campaigns. Experience with email marketing - Automation tools, and campaign performance tracking. Familiarity with SEO, SEM, and keyword strategy - Not required to execute technical SEO. Event marketing and partnership-driven audience acquisition experience - Strongly preferred. Strong understanding of digital marketing funnels - Lead nurturing, and performance metrics. Comfortable analysing data - And translating insights into actionable improvements. Able to balance strategy with hands-on execution and follow-through Experience working with multiple stakeholders - And guiding junior or part-time team members. Detail-oriented, structured, and commercially minded Strong communication, planning, and stakeholder management skills

Malaysia
Permanent
Negotiable

HSE Manager (Oleochemical)

Job Overview Our client, a prominent player in the Oleochemical Industry, is seeking an experienced and proactive HSE Manager to lead the company's health, safety, and environmental agenda across their manufacturing operations. This leadership role is critical in driving a culture of safety, ensuring regulatory compliance, and embedding sustainable practices across all plant activities. The ideal candidate will bring a strategic mindset coupled with hands-on expertise in chemical process safety, environmental management, and occupational health standards. Key Responsibilities: Develop, implement, and maintain the company's HSE management system in accordance with ISO 14001, ISO 45001, and other regulatory frameworks. Ensure legal compliance with all applicable environmental, occupational health, and industrial safety laws and regulations (local and international). Lead hazard identification, risk assessments (HIRA), and incident investigations to prevent recurrence and promote proactive risk mitigation. Establish and monitor safety KPIs, environmental impact metrics, and internal audit results to guide decision-making and improvement efforts. Manage waste handling, effluent treatment systems (WWTP), air emissions, and chemical storage in accordance with environmental best practices. Oversee safety training programs for all levels of staff, including emergency response drills, chemical handling, PPE usage, and contractor safety onboarding. Serve as the key liaison for internal stakeholders, external auditors, local government authorities (e.g., KLHK, K3), and certification bodies. Lead safety inspections, audits, and reviews across the site and manage documentation for compliance and reporting. Drive safety culture and behavioral-based safety programs, ensuring buy-in from plant leadership and operational staff. Develop and manage annual HSE budget, and lead HSE team performance, coaching and developing team members. Responsibilities: Bachelor's Degree in Environmental Engineering, Occupational Health & Safety, Chemical Engineering, or a related field. Minimum 7-10 years of progressive HSE experience, preferably in oleochemicals, petrochemicals, or chemical process industries. Strong knowledge of Indonesian EHS regulations and global HSE standards. Certified in SMK3, ISO 45001, ISO 14001; additional certifications like NEBOSH, CSP, or Fire Safety are a plus. Proven ability to manage WWTP operations, chemical safety, process safety, and emergency response planning. Excellent communication, leadership, and stakeholder management skills. Fluency in Bahasa Indonesia and English

Indonesia
Permanent
Negotiable

Policy Digital Media Senior Associate

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Customer Support for Policy. This is a hybrid work setup based in the Philippines. Job Summary: As a Digital Media Senior Associate, you will support internal teams and external clients by troubleshooting campaign performance issues in products like AdWords and Analytics, ensuring ad products function effectively and deliver optimal results. Key Job Responsibilities: Demonstrates effective, clear and professional written and oral communication Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer's issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions Liaise with other departments and teams as required to resolve Customer issues and questions Key Job Requirements: Excellent written and verbal communication skills Minimum BA/BS degree or equivalent practical experience with a strong academic record Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones. 1- 2 years' experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc).

Philippines
Permanent
Negotiable

Shopping Digital Media Senior Associate

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Customer Support for Shopping. This is a hybrid work setup based in the Philippines. Job Summary: As a Digital Media Senior Associate, you will support clients and advertisers using the company's commerce products by troubleshooting campaign issues, offering optimization recommendations, and collaborating with internal teams to enhance product performance. Key Job Responsibilities: Provide support to clients and advertisers on all aspects of the company's commerce products, including AdWords, Analytics, and Shopping Provides prompt and efficient service to Account Managers including the appropriate escalation and consult channels Maintains acceptable performance metrics such as quality, productivity, timeliness, and attendance Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions Liaise with other departments and teams as required to resolve Customer issues and questions Gather feedback from clients and internal teams to improve the products and services that the company offers Key Job Requirements: Real time support experience (Chat support) and Phone as needed Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc) Experience of handling LCS (Gold/Platinum) Customers (High Revenue) Strong customer service skills, including the ability to make decisions based on the best interests of the customers Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting Highly responsible and productive under time pressure and able to prioritize high volumes of work

Philippines
Permanent
Negotiable

Measurement and Attribute - Digital Media Senior Associate

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Customer Support for Measurement and Attribute (M&A Std). This is a hybrid work setup based in the Philippines. Job Summary: As a Digital Media Senior Associate, you will support clients and advertisers using products like AdWords and Analytics by troubleshooting campaign performance issues via chat and email, ensuring ad products function properly and deliver desired results. Key Job Responsibilities: Support Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels (depending on the pod this may vary) Provides prompt and efficient service to Customers and Account Managers including appropriate escalation of customer's issues Troubleshoot and resolve issues related to Google Analytics Premium. This includes technical troubleshooting of issues related to GA Integrations, Billing, Implementation, Customization of the code, Account Setup, Mobile related issue etc Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care. Proactively develop innovative ideas to drive process, product and support improvements. Collaborate with Specialists and Product team members on new feature development. Key Job Requirements: Excellent written and verbal English skills Minimum BA/BS degree or equivalent practical experience with a strong academic record Minimum two years of customer support/troubleshooting experience using an online advertising or web page strategic analysis or analytics products or hardware troubleshooting products (Email/ Chat/ Phone channels) Experience in supporting advertising products like AdWords (Search, Display, Shopping, Mobile), online Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc)

Philippines
Permanent
Negotiable

Key Account Manager

Key Account Manager Executive recruitment company Monroe Consulting Group is recruiting on behalf of an organization who specializes in assembling advanced bus bodies for Asia, focusing on electric and hydrogen-powered vehicles. Our respected client is seeking for a highly motivated and professional individual for the role Key Account Manager to manage and grow strategic customer relationships within the bus and coach industry in Malaysia. Job summary: To manage and grow strategic customer relationships within the bus and coach industry in Malaysia. Key Responsibilities: Develop and maintain long-term relationships with key clients in the bus and coach sector. Understand customer needs and provide tailored solutions, coordinating with technical and aftersales teams. Create and execute strategic account plans to achieve revenue and growth targets. Lead contract negotiations, pricing discussions, and service agreements. Monitor account performance, analyze trends, and report regularly to management. Identify new business opportunities, including upselling and cross-selling within existing accounts. Ensure high levels of customer satisfaction and retention through proactive support and issue resolution. Stay informed about industry developments, competitor activities, and regulatory changes in Malaysia. Preferred Skills: Experience working with government or fleet customers. Familiarity with vehicle lifecycle management and aftersales services. Technical understanding of buses, coaches, and related systems. Ability to work cross-functionally with engineering, service, and logistics teams.

Malaysia
Permanent
Negotiable

Head of Policy and External Engagement

Head of Policy and External Engagement Executive recruitment firm Monroe Consulting Group is partnering with a global faith-based organization dedicated to protecting people in poverty from violence and strengthening justice systems globally. Our client works alongside governments, civil society, and communities to combat human trafficking, forced labor, and other forms of exploitation. Our respected client is seeking a highly strategic, mission-driven, and influential leader for the position of Head of Policy and External Engagement. Job summary The Head of Policy and External Engagement will collaborate closely with company's regional and global teams and represent the company at high-level forums to influence policy and strengthen justice systems. This is an exceptional opportunity for a seasoned advocacy and policy professional to contribute to sustainable, nationwide justice reform in Malaysia. This senior role is responsible for shaping and driving their national advocacy agenda, leading policy analysis, and building high-impact partnerships that advance systemic reforms to protect vulnerable workers. The successful candidate will provide visionary leadership to a multidisciplinary team covering government relations, survivor leadership, community engagement, media, and coalition building. Key job responsibilities include: Strategic Relationship Management Build and maintain influential, trust-based relationships with government, NGOs, academia, civil society leaders, businesses, and survivor networks to position organization as a credible partner and sector expert. Strengthening visibility and influence through sustained engagement with multi-sector stakeholders. Policy and Systems Change Develop and implement evidence-based advocacy strategies that drive measurable policy improvements and systemic reforms aligned with theory of change. Conduct comprehensive power mapping and policy environment analyses to identify leverage points for influence. Coalition Building and External Engagement Mobilize and strengthen coalitions, multi-stakeholder alliances, and survivor-led movements to advance shared advocacy objectives. Champion innovative community-led initiatives that enhance worker protection and survivor support systems. Program Oversight and Impact Provide high-level oversight of external engagement programs, ensuring strategic alignment, high-quality deliverables, and measurable impact. Translate external engagement strategies into actionable plans with clear milestones and monitoring frameworks. Representation and Knowledge Leadership Represent organization at high-level government, industry, and civil society forums to drive policy influence. Capture advocacy insights, document best practices, and develop scalable frameworks for internal and external partners. Leadership & Team Management Communicate and champion vision for external engagement, motivating teams toward shared outcomes. Build, lead, and mentor a high-performing multidisciplinary team across advocacy, government relations, community engagement, survivor leadership, media, and partnerships. Provide strategic oversight of cross-functional initiatives and manage responsible stewardship of resources. Strengthen team health through clarity of roles, ongoing development opportunities, performance reviews, and succession planning. Advocacy & Policy Analysis Develop evidence-based advocacy positions, briefing documents, and recommendations for government and non-government stakeholders. Engage directly in policy processes, consultations, and high-level forums to advance organizational goals. Conduct policy analysis, monitor developments, and assess advocacy effectiveness to refine strategies. Networking & Partnerships Identify and cultivate strategic alliances with government entities, civil society, survivor networks, businesses, community groups, and media. Oversee partner recruitment, onboarding, capacity strengthening, and performance monitoring. Media & Communications Lead organization's media and communications strategy to elevate advocacy and policy influence. Oversee creation of content for press releases, social media, and public campaigns to reinforce IJM's visibility and messaging Capacity Building, Training & Development Develop and deliver training programs, tools, and capacity-building initiatives for government and NGO partners. Equip teams and leaders to effectively communicate IJM's mission, research, and theory of change to external audiences. General Tasks Lead regular program team meetings and external stakeholder engagements. Maintain confidentiality of sensitive and privileged information. Ensure adherence to organization's policies, protocols, safeguarding standards, and directives. Supervisory Responsibilities Reports to the Field Office Director, IJM Malaysia. Supervises a multidisciplinary team across government engagement, community engagement, survivor leadership, advocacy, media and communications, and partnerships. Key job requirements: Master's degree in Law, Public Policy, Human Rights, International Development, or related field strongly preferred. Minimum 7-9 years' experience in advocacy, public affairs, policy development, or government relations, including at least 5 years leading senior-level professionals in complex, cross-cultural environments. Proven expertise in designing and executing high-impact advocacy strategies for policy and systems reform. Exceptional relationship-building skills with government officials, civil society leaders, private sector actors, and community partners. Demonstrated success in capacity building with government and civil society stakeholders. Superior verbal and written communication skills in English and Bahasa Malaysia; strong public-speaking and policy communication abilities. Strong analytical capabilities, including policy analysis, power mapping, and evidence-based decision-making. Deep understanding of human trafficking, forced labor, international standards, and relevant national legal frameworks. Competencies Visionary leadership with the ability to inspire cross-sector collaboration. Strong coaching, mentoring, and team development skills. Resilience and adaptability in dynamic and complex environments. Sound judgment and strategic decision-making in multi-stakeholder contexts. Excellent interpersonal skills and ability to work effectively in culturally diverse settings. High integrity, professionalism, and alignment with IJM's mission and values. Commitment to continuous learning, innovation, and professional growth. Skilled in negotiation, diplomacy, and managing sensitive political dynamics. Passionate commitment to organization's mission, values, and theory of change.

Malaysia
Permanent
Negotiable

APAC Director of Finance

Executive recruitment firm Monroe Consulting Group Malaysia's Industrial & Engineering Division is partnering with a leading industrial company. Our distinguished client is seeking for a highly capable Director of Finance to lead all financial operations and HR-linked financial governance across the APAC region. This role serves as a senior member of the leadership team, responsible for driving financial strategy, ensuring compliance, strengthening internal controls, and delivering insights to support commercial decision-making. The successful candidate will bring deep regional finance experience, strong business partnering skills, and the ability to manage multi-market finance operations. Key Responsibilities Lead day-to-day finance and accounting activities across the APAC region. Oversee month-end closing, consolidated financial statements, management reporting, and variance analysis. Ensure accurate accruals and integrity of financial records. Monitor cash flow, working capital, AR/AP cycles, and ensure timely collections and payments. Prepare and present cashflow projections, sales forecasts, quarterly outlooks, and annual budgets. Manage external auditors, tax submissions, and statutory compliance across APAC markets. Lead inventory stock takes and reconciliation activities. Implement and maintain internal controls, policies, and governance frameworks. Manage banking relationships, account administration, rate matters, and online banking platforms. Optimize funds and provide treasury support to operating entities across the region. Lead HR-related finance areas including payroll, statutory contributions, and employee benefits. Ensure alignment with local labour regulations and internal policies through collaboration with operations teams. Support senior management with financial insights, risk assessment, and recommendations for business decisions. Partner with leadership on regional finance initiatives, business planning, commercial analysis, and improvement projects. Drive continuous enhancement of systems, processes, and reporting standards. Maintain proper filing and documentation of financial and HR records. Undertake special assignments and projects as directed. Experience & Technical Competencies Degree in Accounting, Finance, or equivalent (Master's preferred). Minimum 10 years progressive finance experience, including senior-level oversight of multi-market operations within APAC. Proven capability in cross-border finance, taxation, statutory compliance, and HR-linked financial matters. Strong experience working with auditors, tax authorities, and banking partners. Proven track-record in financial controls, process improvements, and reporting system enhancements. Strong understanding of regional corporate tax, governance frameworks, and financial regulations. Familiarity with payroll, benefits, and statutory HR compliance requirements. Proficient in ERP systems, financial tools, and advanced Excel.

Malaysia
Permanent
Negotiable

Community Engagement Lead

About the Role We are seeking a passionate and strategic Community Engagement Lead to strengthen community-level protection initiatives and support efforts that help vulnerable groups access justice and legal remedies. This role will guide program strategies, build partnerships, equip local organizations, and develop best practices that improve community legal empowerment across multiple regions. Key Responsibilities Lead the development and implementation of community engagement strategies within protection programs. Design and support interventions that strengthen community groups and leaders working to prevent exploitation. Create tools, training materials, and knowledge products for staff and partner organizations. Ensure all activities follow organizational safeguarding and ethical standards. Build and maintain partnerships with NGOs, coalitions, community networks, and government stakeholders. Support communications efforts by preparing key messages, briefs, and content related to community engagement work. Coach and mentor staff and partners, strengthening local capacity and promoting sustainable community initiatives. Contribute to monitoring, evaluation, and research to measure program outcomes and improve strategies. Supervise designated team members and provide guidance to community engagement focal points. Qualifications Bachelor's or Master's degree in a relevant field. Minimum 5 years' experience supporting community access to justice or legal remedies. Proven experience forming or developing community-based groups or coalitions. Experience with issues related to human rights and trafficking or forced labor is an advantage. Strong communication skills written and verbal. Fluency in English and the Bahasa Indonesia language. Demonstrated ability to train, mentor, and support teams and partners. Cross-cultural experience; prior work in Southeast Asia preferred. High integrity, strong interpersonal skills, and a results-driven mindset. What We're Looking For A leader who is collaborative, culturally sensitive, passionate about justice, and skilled at building trust with communities and partners. Someone who can connect strategy with on-the-ground realities and drive meaningful, sustainable change.

Indonesia
Permanent
Negotiable

Survivor Community Lead

About the Role We are seeking a Survivor Leadership Lead to strengthen survivor-led advocacy and empowerment across the region. You will guide strategy, support survivor networks, build capacity across teams and partners, and ensure trauma-informed and ethical approaches to survivor engagement. Key Responsibilities Lead development and implementation of survivor leadership strategies. Support formation and strengthening of survivor networks. Build capacity of teams, partners, and survivor leaders through training and mentoring. Develop tools, guidelines, and safe engagement processes for survivor participation. Coordinate with partners, governments, and regional survivor initiatives. Represent the organization in meetings, workshops, and coalitions. Ensure documentation, learning, and integration of trauma-informed best practices. Qualifications Bachelor's or Master's degree in social work or related field. 7-10 years' experience supporting survivors of violence or trauma-informed programs. Experience developing survivor networks or community leadership structures. Strong facilitation, coaching, and communication skills. Fluency in English and Bahasa Indonesia. Cross-cultural experience preferred. What We're Looking For A compassionate, strategic leader who is: Skilled in trauma-informed survivor engagement. Experienced in empowering and mentoring diverse survivor leaders. Collaborative and effective at building networks and partnerships. Adaptive, analytical, and committed to safe, ethical survivor leadership. Values-driven, with strong integrity and communication skills.