Executive Search & Headhunting Recruitment Services for the Professional Services Industry

The expanding professional services industry within the Asia Pacific region has made it an exciting and challenging time for businesses in this space. As the Professional Services industry continues to grow, competition to secure the best talent will become more difficult.

Monroe’s Professional Services division offer workforce solution to support multinational and national companies who are struggling to identify the best available candidates. The Professional Services Division of Monroe Consulting Group are highly trained, and customer-service focused headhunters. The dedicated, industry-specific executive recruitment consultants have a thorough knowledge of the Professional Services industry, as well as it’s specialist sub-sectors.

Monroe specialises in executive search recruitment services in these fast-growing economies and understands the importance of headhunting people who meet the exact specifications of each company we work with. The Professional Services division includes the constantly evolving Banking and Finance, Consulting, BPO and Shared Services , Insurance and Legal, Media and Advertising, Property and Real Estate sectors. Our consultants are meticulous in their understanding of the market and are updated with the constant changes of trends within the industry.

Browse through jobs in the Professional Services industry or contact our consultants to discover your next role.

Looking for talent in the Professional Services industry? Partner with us to source the best talent in the market.

Latest roles.

Legal Department Officer

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a major agro-industrial player in the Philippines, vertically integrated from feed production through farming to food processing. Our respective client is seeking for a Legal Department Officer that will be responsible for providing legal support to the organizational. This role is onsite in San Fernando, Pamapanga. Position Overview: The Legal Department Officer will be responsible for providing legal support to the organization by ensuring compliance with laws and regulations, managing legal risks, and offering guidance on legal matters. This role requires a deep understanding of the legal framework affecting the organization and the ability to manage and resolve legal issues efficiently and effectively. Key Responsibilities: Litigation Management Oversee all aspects of litigation and dispute resolution, including civil, commercial, regulatory, and labor matters. Develop and implement litigation strategies in coordination with external counsel and internal stakeholders. Evaluate legal risks and recommend settlement strategies where appropriate. Team & Budget Management Supervise and support internal litigation attorneys and legal support staff. Manage litigation budgets, billing, and ensure cost-effective use of external counsel. Legal Strategy & Risk Mitigation Advise business units on potential legal exposures and preventive strategies. Work closely with compliance and risk teams to implement measures that reduce litigation risk. External Counsel Coordination Select, retain, and manage external law firms for litigation matters. Review legal documents, pleadings, and filings prepared by external counsel. Reporting & Documentation Maintain accurate records of all litigation matters and regularly update senior management. Provide reports and updates to internal stakeholders, including legal risk assessments. Stakeholder Engagement Act as the primary point of contact for litigation-related inquiries. Liaise with regulatory authorities, law enforcement, and other third parties as needed. Qualifications: Juris Doctor (JD) or equivalent legal degree from a recognized institution. Licensed to practice law in relevant jurisdiction. Minimum 1-2 years of experience in litigation. Experience in corporate, commercial, or regulatory litigation is highly preferred. Benefits: Medical Benefits up to Php100,000 + dependents Annual Paid Vacation Leave + Sick Leave Annual Salary Increase (performance base) Bonus & Allowances Working Conditions: Full-time position. Some travel may be required for court appearances, meetings, or business-related travel.

  • Province of Pampanga
  • Permanent
  • Negotiable

Sales Manager (Entertainment)

Monroe Consulting Group Indonesia, an executive search firm, is assisting a prominent property development company renowned for its expertise in constructing superblocks, office buildings, and shopping malls. Our client is currently seeking an experienced professional to take on the role of Sales Manager (Observatory Deck). The ideal candidate will have a strong background in communication, networking, and negotiation. Responsibilities: Develop and execute strategic plans to meet and exceed sales targets for the company's real estate offerings. Lead, mentor, and motivate the sales team to achieve individual and collective sales goals. Recruit, train, and onboard new sales personnel, ensuring they possess the necessary knowledge and skills to excel in their roles. Analyse market trends, competitor activities, and customer feedback to identify opportunities for growth and development. Collaborate with marketing and other departments to create effective sales campaigns and promotional activities. Maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention. Prepare sales reports, forecasts, and budgets, providing regular updates to senior management. Implement effective sales strategies, pricing models, and incentive programs to drive sales performance Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience (7 years) in real estate sales, with a successful track record in achieving and surpassing sales targets. Strong leadership and managerial skills, with the ability to inspire and motivate a sales team. Excellent communication, negotiation, and interpersonal skills. In-depth knowledge of real estate market trends, legal regulations, and customer behaviour. Proficiency in CRM software and Microsoft Office suite. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  • Indonesia
  • Permanent
  • Negotiable

Sales Manager (Process Equipment)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Multinational Manufacturing Products Company for the role of Sales Manager - Process Equipment . The job description will be as follow : Develop and maintain strong relationships with key and complex clients Focus on existing accounts to optimize revenue Keep up-to-date with advanced technical knowledge of products and their uses. Participate in ongoing industry training and provide mentorship to junior colleagues. Secure client approval for product changes or customizations. Support the team for detailed technical specifications. Keep an eye on competitors and market shifts, sharing regular updates. Provide product education and training to distributors and clients. Assist HR with hiring and onboarding new sales personnel. Manage territory assignments and oversee sales coverage. Monitor team performance Evaluate sales trends to uncover potential growth areas. Gather insights from customers and stay informed on market developments. Job Requirements : 10 years of industry experience, including over 5 years in a leadership position. Bachelor's degree in Electrical, Mechanical, or Industrial Engineering from an accredited institution Has design of large-scale projects. Demonstrated ability to lead complex engineering initiatives in remote locations. Strong communication skills across verbal, written, and interpersonal formats. Experienced in handling commercial negotiations and client contracts. Proven track record in coaching and growing sales teams. Conducts thorough project assessments to ensure adherence to budgets and timelines.

  • Indonesia
  • Permanent
  • Negotiable

GM Business Development (Mining Contractor)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading national mining company with a core focus on mining contractor. As expansion continues, our client is seeking a GM Business Development professional with at least 20 years' experience with a mining contractor company for the job of GM Stratgeic Business Development. The job is based in Jakarta, Indonesia. Key job responsibilities include: Directly reports to the BOD Prepare an annual work plan by referring to the company strategic plan to ensure the suitability between the work plan and the strategic plan. Provide direction regarding the marketing strategy to be carried out including the approach to prospective customers and competitors, to expand the company's network and business strategy. Provide direction in the tender negotiation process with the BOD, customers, and involving related departments, to achieve a cooperation agreement. Identify various potential project prospects using methodologies and tools that can predict profitability, ROIC, and risk identification and mitigation analysis, so that they can provide recommendations for new projects to management to support optimum business development for the Company. Provide direction in reviewing contract documents by ensuring that the terms listed in the contract represent the interests of each party to support the sustainability of the Company's business. Create standardization of business development business processes to provide guidelines for workers Job Requirements: Bachelor Degree in Mining Engineering, or related field Minimum 20 years combined experience in business development in mining contractor Have strong business development experienced with a mining contractor in Sumatera and/or Kalimantan site Have a strong knowledge of heavy equipment and mining contractor and services Skill on overall general management with a focus on mining contractor Possess leadership to head the team Strong ability to coordinate and communicate with his team and also across to other departments/ companies (matrix organization) Capability to work independently (analyse, plan, action, control) with initiative and creativity to ensure operational excellence Strong exposure in Business Contract and Tendering Course, Business Analysis, Negotiation Skill, Marketing Strategy, and Economical Mining English language, international business experience highly desirable Team player, positive attitude, hands-on and high flexibility Willing to travel frequently to all mining site

  • Jakarta
  • Permanent
  • Negotiable

Senior Project Manager (Mining Contractor)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading national company with a core focus on mining contractor. As expansion continues, our client is seeking a professional with at least 20 years' experience in mining services for the job of Senior Project Manager - Mining Contractor (based in Kalimantan). The job is based in Kalimantan, Indonesia. Key job responsibilities include: Lead the whole project and operation in mining site, reporting to the BOD Manage together with engineering, and mining team in all aspects of running the day-to-day in a mining site Coordinate with the engineering team on analysis of asset (heavy equipment) and mining project site Oversee project engineering activities during the construction phase Make a facilities planning, process engineering, maintenance and application of technology and engineering work relating to new project development Direct and manage all mine production activities including planning, budgeting, staffing, cost control and profitability Assess geological and engineering information and provide direction in the development of mine strategies Contribute to the senior management team in establishing the overall strategy for the mine Co-ordinate, lead and manage mine operations working towards agreed performance and production targets Set strategic direction of the mining process, develop continuous improvement initiatives and improve procedures in an economical manner Communicate effectively with all stakeholders Job Requirements: Bachelor Degree in Mining Engineering, or related field Minimum 20 years combined experience in mining production and engineering with knowledge of mining processes Have strong networking with a mining project in all around Kalimantan site Have a strong knowledge of heavy equipment and mining site Skill on overall general management with a focus on mining operation Strong knowledge of environmental issues, mining legislation and labour law, mining technology and heavy production equipment Possess leadership to head the team Strong ability to coordinate and communicate with his team, and also across to other departments/ companies (matrix organization) Capability to work independently (analyse, plan, action, control) with initiative and creativity to ensure operational excellence English language, international business experience highly desirable Experienced professional with an entrepreneurial character and a "hands-on approach." Team player, positive attitude, hands-on and high flexibility

  • Indonesia
  • Permanent
  • Negotiable

GM HSE (Mining Contractor)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading national mining company with a core focus on mining contractor. As expansion continues, our client is seeking a GM HSE professional with at least 20 years' experience with a multinational company for the job of GM HSE. The job is based in Jakarta, Indonesia. Key job responsibilities include: Directly reports to the BOD Monitor, follow up, and report on safety inspections or unsafe conditions on work, the environment, and tools to ensure the production process runs safely Plan and develop shift work activities and ensure their implementation is in accordance with the plan to support production achievement Reviewing and monitoring the effectiveness and efficiency of HSE strategy and using heavy equipment in supporting the process and achieving production targets Together with other departments, analyze and evaluate the HSE implementation results and problems to find solutions so that the production process is carried out effectively Provide HSE instructions related to mining activities and their relationship with the surrounding community in a good and effective manner Conduct thorough inspections of workers, sites and tools to ensure all processes are according to HSE standard Implement an HSE system in accordance with applicable procedures and rules Implementing safety, occupational health and environmental (K3L) regulations in the work area Job Requirements: Bachelor Degree in Mining Engineering, or related field Minimum 20 years combined experience in HSE with knowledge of mining processes Training certified or knowledge in HSE Have strong experienced with a HSE and mining production in Kalimantan site Have a strong knowledge of HSE and heavy equipment and mining site Skill on overall general management with a HSE focus on mining operation Strong knowledge of environmental issues, mining legislation and labour law, mining technology and heavy production equipment Possess leadership to head the team Strong ability to coordinate and communicate with his team and also across to other departments/ companies (matrix organization) English language, international business experience highly desirable Experienced professional with an entrepreneurial character and a "hands-on approach." Team player, positive attitude, hands-on and high flexibility Willing to travel frequently to all mining site

  • Jakarta
  • Permanent
  • Negotiable

Senior Manager Asset Management (Mining)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading national company with a core focus on mining owner. As expansion continues, our client is seeking a professional with at least 20 years' experience in mining for the job of Senior Manager Asset. The job is based in East Kalimantan, Indonesia. Key job responsibilities include: Reporting to Director Ensure that all safety protocols are followed, including training employees on safety procedures, conducting safety inspections, and ensuring that all safety equipment is properly maintained and functioning Analyse and optimize asset performance including identifying areas for improvement and implementing solutions to increase efficiency and reduce downtime Manage a team of maintenance Operations and Strategy including hiring, training, scheduling, and monitoring performance Develop and implement comprehensive maintenance plans to ensure optimal performance of all assets including machinery, equipment, and vehicles Manage the budget for asset maintenance including tracking expenses, identifying areas for cost savings, and ensuring that all expenditures are within budget Develop and implement asset management policies and procedures to ensure proper utilization and maintenance of assets. Work with other departments within the organization to ensure timely and effective communication and resolution of maintenance issues. To ensure accurate records of all maintenance work including parts and labour costs and ensure that all records are up-to-date and properly stored. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of maintenance plans and identify opportunities for improvement Stay up to date with industry trends and best practices in asset management and maintenance planning. Job Requirements: Bachelor's degree in mining engineering, or related field Minimum 20 years combined experience in in managing plant equipment in mining operations, with 5 years experience as Plant/Asset Manager Have strong networking with a mining project in all around Kalimantan site Have a strong knowledge of heavy equipment and mining site Skill on overall general management with a focus on mining operation Strong knowledge of environmental issues, mining legislation and labour law, mining technology and heavy production equipment Strong ability to coordinate and communicate with his team, and also across to other departments/ companies (matrix organization) Capability to work independently (analyse, plan, action, control) with initiative and creativity to ensure operational excellence Computer skills (e.g. Ms. office/database), Leadership, and presentation/auditing skills Good English communication in both verbal and writing Willing to be placed in our mine site Paser East Kalimantan with roster 5 weeks on site and 2 weeks off (field-brake will be fully accommodated to POH/KTP)

  • Indonesia
  • Permanent
  • Negotiable

GM Human Resources (Mining)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading national company with a core focus on Mining and Energy. As expansion continues, our client is seeking a Human Resources professional with at least 20 years' experience with a mining industry for the job of GM Human Resources. The job is based in Jakarta, Indonesia. Key job responsibilities include: Reporting to the Board of Director Deploys and implements the HR Strategy and prioritize HR projects, in line with the business, corporate and HR strategy Consults and actively provides HR functional perspective on topics such as transformation, M&A and joint ventures Drives the HR Operating Model in the Group and Holding, standardization and harmonization of processes and conditions in the Group, including change management, standardization and harmonization of HR practices Responsible for annual HR budget, follow up of actual costs and for taking applicable actions when required from a cost perspective Ensures optimal alignment and collaboration with the Business/Functions Manages and channels performance feedback and ensure continuous improvement of the HR delivery Manages Industrial / Labor Relations and Collective Agreement in the Group in line with subsidiaries' company needs Drives the Employer Value Proposition (EVP) in the Group, as well as advocate for Diversity & Inclusion Supports with Workforce Planning to build strong and sustainable human capital to support the strategy and further growth of the organization Supports and coaches' leaders to identify, calibrate, develop, and deploy talent across the organization. Identify, evaluate, and manage talent risks Facilitates workshops for a high performing team driving a culture of healthy, sustainable performance Job Requirements: Bachelor's degree of Psychology, Management or in any related field Min 20 years of working experience as a HR Strategic Leader Having an experience in Mining and Energy sector Strong knowledge & Skill especially in Human Resources Strategic Strong in leadership, communication and interpersonal skill Experience in implementing organization development strategies is required Have strong knowledge and skill in coaching Proactive and engaged learner in a fast-changing environment Highly reliable to perform with or without supervision / work independently Passionate, self-starter and well-organized with strong administrative skill

  • Jakarta
  • Permanent
  • Negotiable

Sales Manager for Electronic Vehicle

Monroe Consulting is currently looking out for a Sales Manager position for our client, a heavy machinery principal company. This role will be based in Jakarta, Indonesia. Responsibilities: Develop and execute direct B2B sales strategies to drive market share and revenue growth for heavy electrical vehicles (HEV) within the agroforestry, mining, and construction sectors across assigned territories. Identify and cultivate key client relationships with major companies in target industries, understanding their operational needs and positioning HEV solutions as a strategic advantage for their sustainable and efficient operations. Conduct comprehensive product presentations and demonstrations of heavy electrical vehicles, effectively communicating technical specifications, performance benefits, and total cost of ownership to prospective clients. Lead contract negotiations and tender preparations, ensuring alignment with company objectives and client requirements, while providing exceptional after-sales support to foster long-term partnerships. Collaborate closely with technical, product development, and service teams to provide market feedback, resolve client issues, and ensure that HEV offerings meet the evolving demands of the agroforestry, mining, and construction industries. Requirements: Proven experience (8 - 10 years) in direct B2B sales within the heavy machinery or automotive sector, with a strong focus on heavy electrical vehicles (HEV) or similar advanced machinery. Demonstrated understanding of the agroforestry, mining, and/or construction industries, including their operational challenges and specific equipment needs. Strong technical acumen related to heavy electrical vehicles, including battery technology, charging infrastructure, performance metrics, and maintenance requirements. Exceptional communication, presentation, and negotiation skills to engage effectively with C-level executives, operational managers, and technical teams. Proficiency in English (mandatory) and Mandarin Chinese (a plus point) is a significant advantage.

  • Jakarta
  • Permanent
  • Negotiable

Sales Manager for Heavy Equipment

Monroe Consulting Group is currently looking for a Sales Manager for our client, a Heavy Machinery Principal company. This role will be based in Jakarta. Responsibilities: Develop and execute strategic sales plans to drive market share and revenue growth for the crane business unit across assigned territories, focusing on B2B sales through dealers and distributors. Manage and expand the dealer/distributor network, identifying new partners, providing comprehensive product training, and ensuring their sales strategies align with the company's targets and objectives. Collaborate closely with marketing and technical teams to develop effective sales tools, promotional campaigns, and technical support to empower dealers and ensure client satisfaction for crane products. Conduct regular market analysis to identify new opportunities, monitor competitor activities, and gather feedback to inform product development and sales strategies for the heavy machinery crane segment. Achieve ambitious annual sales targets by monitoring dealer performance, conducting joint sales calls, and implementing robust reporting mechanisms to ensure consistent growth and profitability within the channel. Requirements: Proven experience (8 - 10 years) in B2B sales within the heavy machinery sector, specifically handling cranes or heavy trucks, with a strong focus on channel sales (dealers/distributors). Demonstrated ability to develop and manage a robust dealer/distributor network, including recruitment, training, performance monitoring, and relationship management. Strong technical understanding of cranes (e.g., mobile cranes, tower cranes, rough terrain cranes, truck-mounted cranes) and their applications in construction, mining, or other relevant industries. Excellent communication, negotiation, and interpersonal skills to build rapport with dealers, end-users, and internal stakeholders, including the ability to present complex technical information clearly. Proficiency in English (mandatory) and Mandarin Chinese (will be a plus point).

  • Jakarta
  • Permanent
  • Negotiable

User Experience Lead

Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of a leading global producer of industrial minerals-primarily derived from calcium carbonate, dolomite, and perlite-and a worldwide distributor of specialty chemicals. With over 20 years of expertise in indenting, importing, stocking, marketing, and distributing specialty and industrial chemicals, the company is based in Makati and offers a hybrid work setup. Job Summary: Our client is seeking a User Experience Lead to support the daily delivery of Digital Transformation (DTX) services. The role focuses on bridging the gap between technology and user productivity through the development, implementation, and enhancement of communication and training tools. This individual will enable internal users to maximize the efficiency and value of DTX services. The position requires close collaboration with Service Owners, Service Managers, Business Engagement Managers, Omya's Marketing and Communications teams, and external partners. Key Responsibilities: Execute user experience strategies for DTX services in coordination with Service Owners and Managers. Measure and report on user adoption success rates for each DTX service. Support solution design and implementation to ensure successful user adoption of new services and tools. Deliver training and adoption strategies for DTX services, particularly focusing on tools like Microsoft 365 and Teams. Ensure proper setup and usability of DTX service delivery tools to enhance end-user experience. Collaborate with Integration Managers and Key Users to align services with business needs. Maintain up-to-date training and communication materials in partnership with the DTX Communications team. Serve as a subject matter expert for user training and adoption specific to business department needs. Champion end-user services, boosting collaboration and productivity through tools such as O365, Teams, SharePoint, Digital Office, and Meeting Room Technologies. Promote new and existing technologies and drive best practices in user adoption. Influence and empower users to self-solve through coaching and enablement. Work closely with Corporate Communications to drive IT and tool adoption. Build and manage relationships across core business and technology teams. Stay current on digital technologies, especially End-User Services, and related roadmaps. Create engaging content (articles, videos, presentations) to inform users of available technologies. Define and implement methods for tracking metrics aligned with SLAs and KPIs in coordination with the UX Lead and DTX Operations Manager. Key Qualifications: Education: University degree in Computer Science or a related field. Experience: Proven experience as an IT Manager or similar role, delivering service for Operational Technology, Applications, and Infrastructure in a global, multinational environment. Solid background in managing budgets and controlling costs. Experience in maintaining and operating complex, high-value solutions with strong customer satisfaction. Skills: Recent certifications in M365 and/or User Adoption & Communication. ITIL v3/v4 certification preferred. Ability to translate technical concepts for non-technical users. Strong communication, presentation, and interpersonal skills. Passion for technology, strategic thinking, and problem-solving. Experience in driving communication, change management, and adoption campaigns. Self-starter with the ability to work independently and drive initiatives. Other Requirements: Comfortable working in a virtual, global IT environment within a matrix organization. Willingness to travel as needed (minimal).

  • Makati City
  • Permanent
  • Negotiable

Presales Engineer (Security)

About the Company: We are a global, diverse organization with a presence in over 100 countries and a workforce of more than 150,000 employees. Our mission is to create a more sustainable future by building trust in society through innovation. To achieve this, we are looking for professionals who are passionate about technology and its potential to transform the way people live and work. Role Summary: The Presales Engineer - Security will support the Cybersecurity Services portfolio and collaborate closely with product presales, delivery teams, and sales to provide comprehensive solutions to clients. This role involves designing service offerings, preparing proposals, and contributing to the development of new cybersecurity services. Key Responsibilities: Achieve assigned financial targets (order, revenue, contribution margin). Monitor and manage Profit & Loss for assigned projects. Provide technical presales consultation and presentations focused on security services. Translate client requirements into detailed Statements of Work (SOW). Coordinate with Product Presales, Technology Partners, and Delivery teams to define project scope, RACI matrices, timelines, and deliverables. Create service packages, technical proposals, and cost estimates. Support the Business Unit Head in developing new service offerings. Identify and develop service business opportunities within the assigned industry or sales division. Qualifications: At least 2 years of experience with security products. Familiar with IT infrastructure services such as installation and warranty. Hands-on experience in cybersecurity implementation is a plus. Knowledgeable in cybersecurity solutions such as Firewall, Endpoint Security, WAF, DLP, SASE, etc. Strong presentation and negotiation skills. Excellent verbal and written communication skills. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio). A collaborative team player with a positive attitude and strong listening skills. Strong organizational and time management abilities.

  • Makati City
  • Permanent
  • Negotiable

IT Operations Engineer (Data Center)

Key Responsibilities: Prioritize and manage security initiatives within infrastructure and operations teams using a risk-based approach. Provide technical input on system changes, deployments, and process improvements from a security lens. Support and maintain various security tools, automate tasks where possible, and ensure smooth operations. Handle incidents involving apps, servers, storage, and networks; conduct root cause analysis for major issues. Offer backup support for other infrastructure areas, such as server administration. Ensure systems align with internal standards and external compliance regulations. Regularly analyze and report on risks, gaps, system performance, and tool coverage. Collaborate with both technical and non-technical teams to design secure, tailored solutions. Apply patches to Windows and/or Linux servers as needed. Support end-user teams during security events. Maintain clear and detailed technical documentation and help mentor junior engineers. Follow internal processes and suggest improvements as needed. Requirements: Min. 2 years of experience in IT infrastructure or security operations. Familiar with networking concepts and tools such as firewalls, WAFs, OWASP top vulnerabilities, and vulnerability assessments. Strong multitasking skills and ability to manage deadlines across several projects. Solid written and spoken English communication. Comfortable working independently and collaboratively with diverse teams.

  • Indonesia
  • Permanent
  • Negotiable

Technical Support Analyst (Nihongo)

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf on one of the world's renounced Academic Research Institute that provides learning and Education to people. This role is based in Makati City and requires a hybrid work setup. Key Job Responsibilities Technical Investigation Provide technical support to external customers and CUPA Sales and CS teams for one or more product groups - investigate issues to successful resolution and / or liaising with technical teams. Accepting the customer's issue and gathering the relevant technical information. Responsible for resolving basic customer issues. Analyse the symptoms of a technical problem to identify the underlying problem. Participate in review of issues with colleagues to recognise any widespread issues or potential critical customer situations that may not be evident from the outset. Identify issues and trends in technical support issues and escalate these through the appropriate channels. Make decisions on the next step of investigation based on the patterns of behaviour reported by the customer(s) and identifying the impact on other customers or functions. - including escalating to specialist or deeper level investigators as required. Use problem solving and researching skills to identify and escalate product and platform bugs to relevant teams. Communicate bug fixes to customers. Perform characterisation and troubleshooting activities. Populate Knowledge Repository with problem and solution info. Communicate status of the technical investigation to the customer. Mentor new team members as appropriate. Voice of the Customer Participate in reviews of issues with other internal teams to improve future platform and service provision. Participate and plan appropriate training to ensure knowledge is gained in all relevant products and platforms. Continuously review product customer facing technical documentation and suggest (and where relevant add) improvements. Processes and Incident Tracking Tool Manage, track and own technical support tickets in accordance with OLA's and SLA's. Identify and prioritise investigations and workload as outlined in guidelines. Use investigation tracking tool in accordance with guidelines, ensuring all aspects of an investigation are recorded and the correct and most relevant categories and options are selected. Customer Communication Recognise the technical capabilities and understanding of the incident reporter and communicating at the relevant level of language, jargon, and detail accordingly. Utilising different mediums of communication that best suit the customer's needs. Working in accordance with the Technical Support best practices guidelines. Additional Duties To carry out other duties which may be reasonably expected of you by your immediate manager or a senior director. Key Job Qualification Previous experience in a technical support role and/or relevant technical diploma or degreequalification. JLPT N1 - N4 certified Excellent problem-solving skills and techniques. Excellent communication skills and ability to communicate with people at all technical levels. Able to multitask and prioritise their own workload. Able to work as part of a team and on their own initiative. Attention to detail. Able to work to tight deadlines. A self-starter with enthusiasm to learn and grow their experience. A positive and proactive attitude to contribute to continuous improvement suggestions and programs. A proven record to take on responsibility of issues and to have a strong sense of ownership of investigations.

  • Makati City
  • Permanent
  • Negotiable

Sales & Marketing Manager

Monroe Consulting Group Philippines is assisting a leading shipping company in Makati City, Philippines in their search for a dynamic Sales and Marketing Manager. The ideal candidate should have a proven track record in sales and marketing within the shipping or logistics industry. Job Summary: The Sales and Marketing Manager will lead the sales and marketing efforts of the company, focusing on client acquisition, relationship management, and business development strategies. This role will be pivotal in driving revenue growth and expanding market presence. Key Responsibilities: Develop and implement strategic sales and marketing plans to achieve corporate objectives. Identify and target new business opportunities, including market research, prospecting, and cold calling. Build and maintain strong relationships with key clients and stakeholders. Prepare and deliver compelling sales presentations and proposals. Collaborate with internal teams to ensure alignment of sales strategies with operational capabilities. Monitor market trends and competitor activities to identify opportunities for growth. Manage the sales pipeline from lead generation to closure, ensuring consistent sales performance. Analyze sales data and metrics to optimize strategies and drive continuous improvement. Represent the company at industry events, conferences, and networking functions. Provide regular reports and updates to senior management on sales performance and market trends. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in sales and marketing roles within the shipping or logistics industry. Strong understanding of shipping operations, logistics management, and supply chain dynamics. Excellent communication, negotiation, and interpersonal skills. Strategic thinker with a results-driven mindset and a strong business acumen. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in MS Office and CRM software. Fluency in English; proficiency in other languages is a plus. Application Process: All applications will be handled with strict confidentiality. Interested candidates who meet the above criteria are invited to submit their application

  • Makati City
  • Permanent
  • Negotiable

Sales Development Representative

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a cloud-based multi-carrier shipping solution empowers warehouse and shipping teams to streamline their operations, improving speed and accuracy while reducing carrier and operational costs. Job Summary The Sales Development Representative (SDR) will be responsible for researching target accounts and contacts, executing outbound email and call campaigns, monitoring prospect and sales signals, and scheduling appointments for our Sales Executives Key Job Responsibilities Lead Generation: Proactively identify and generate new leads through cold calls, emails and LinkedIn Qualifying Prospects: Engage with potential clients through various channels, including phone calls, emails, and LinkedIn, and qualify them for further discussions with the sales team. Collaborate with Sales and Marketing Team: Collaborate with the sales and marketing team to develop and execute effective outreach strategies. Tech Savvy: Use our tech stack to manage your job, drive success and track/measure success. Market Research: Conduct research on target industries, competitors, and potential clients to better understand the market landscape and refine outreach strategies. Customer Education: Provide potential clients with detailed information about the company services, explaining how we can solve their shipping and fulfillment challenges. Performance Tracking: Meet and exceed key performance indicators (KPIs) related to lead generation, outreach activities, and qualified meetings scheduled. Continuous Improvement: Stay up-to-date with industry trends, logistics technologies, and best practices in sales development. Key Job Qualification 1+year experience as an SDR or BDR, ideally in Logistics and Supply Chain, Manufacturing, SaaS/Technology, IT, or other related fields is preferred but not required. Basic knowledge of shipping or e-commerce platforms or the ability to quickly learn about them. Demonstrated success in executing Outbound campaign (Cold calls and cold emails). Experienced cold emailer who is skilled in crafting emails including personalization and relevancy. Confident cold caller who is quick to build rapport, engages in active listening and knows how to flip objections into qualified, interested prospects. Has a hunter mindset and not just a task executor. You are determined to get appointments and are a student of sales. A growth mindset: Has a love for learning, and is eager to adapt and learn quickly. Ability to adjust strategies or approaches based on feedback, market changes, or unexpected situations. Ability to work independently and remotely, with a proactive and self-motivated approach. Excellent organizational skills Team player, and excellent listener- assertive and persuasive. Exhibit extreme ownership over achievement of weekly/monthly goals and targets Learn and maintain in-depth knowledge of the company technology, industry trends, and competition

  • Manila
  • Permanent
  • Negotiable

Network Security Specialist (Mid-Level)

Job Summary: We are seeking a dedicated and proactive Network Security Specialist (Mid-Level) to provide 24/7 support through request handling, monitoring, and first-level triage across various security platforms. The role involves managing standard service requests, participating in continuous security monitoring, and coordinating incident escalation and resolution. Key Responsibilities: Deliver 24/7 support across security platforms by handling requests, monitoring activity, and performing triage. Process standard service requests such as user creation, access/view permissions, and other platform-related service requests. Monitor dashboards, alerts, and platform events as part of the 24/7 coverage team. Escalate incidents to Infrastructure and Application teams as needed. Assist in generating recurring reports related to ticket volumes, request types, and SLA metrics. Adhere to established shift schedules and provide after-hours support coverage. Qualifications: 3-5 years of experience in IT support or cybersecurity operations. Proficiency in using ticketing systems. Familiarity with commonly used security tools such as: SIEM (Security Information and Event Management) EDR (Endpoint Detection and Response) Firewalls

  • Pasig
  • Permanent
  • Negotiable

UHT & Aseptic Operations Expert

Company & Job Description: Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global leader in construction industry. Our respected client is seeking an executive with at least 5 years experience possess a deep understanding of dairy, plant-based, or other liquid food processing, ensuring the highest standards of product quality, safety, and operational efficiency. The job is based in Davao City, Philippines. Job summary: This role is critical in driving continuous improvement, implementing best practices, and ensuring compliance with all relevant food safety regulations. The expert will be responsible for overseeing the entire UHT and aseptic packaging lifecycle, from raw material reception to finished product, contributing significantly to our mission of delivering safe, high-quality, and shelf-stable food products. Key job responsibilities include: Lead and oversee UHT & aseptic processing operations end-to-end Manage Tetra Pak machinery and ensure output meets export-grade standards Develop SOPs for sterilization, filling, CIP/SIP procedures, and plant hygiene Drive continuous improvement in production efficiency, yield, and quality Ensure compliance with food safety standards (FSSC, HACCP, BRC, etc.) Coordinate with QA, Maintenance, and Engineering teams for troubleshooting Train and mentor production teams on best practices and equipment handling Provide technical insights for new product development using UHT tech Job Requirements: Bachelor's degree in Food Science, Dairy Science, Food Engineering, Chemical Engineering, Microbiology, or a closely related field. Experience: 5-7 years of relevant accounting experience Minimum of 5 years of progressive experience in UHT processing and aseptic packaging operations within the food or beverage industry, with a strong preference for agribusiness (dairy, plant-based beverages, juices, sauces, etc.). Proven experience in a supervisory or management role, leading technical teams, and overseeing production lines. In-depth knowledge and hands-on experience with the operation, troubleshooting, maintenance, and optimization of UHT sterilizers, aseptic fillers (e.g., Tetra Pak, GEA, JBT systems), homogenizers, aseptic tanks, and Clean-in-Place (CIP) / Sterilize-in-Place (SIP) systems. Experience collaborating with R&D on new product development, process validation, and scaling up UHT and aseptic production. Signature: All applications will be treated in the strictest of confidence. If you are a suitable match for this position, please send your application to

  • Davao City
  • Permanent
  • Negotiable

Senior Client Partner

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a leading online advertising and technology company that helps advertisers achieve their performance and branding goals across digital media channels. Our client connects brands with their respective audiences through exclusive partnerships with fast-growing media platforms. They have offices in 11 countries, across APAC with headquarters in Singapore. Job Summary We are creating a world-class team of media professionals and seeking an experienced Senior Client - Pinterest to develop our business with advertisers and their agencies - for Pinterest. If you are an enthusiastic digital media expert with entrepreneurial spirit, driving innovative, agile, and strategic solutions based on marketing objectives, we invite you to talk to us about joining our advertising sales team in the Philippines. The position will be based in Philippines and requires some travelling to client and agency locations and the will report to the Country Head. Key Job Responsibilities Liaise and serve as the key point of contact for key agencies and advertisers in the Philippines; develop, maintain, and deepen the relationships with the senior stakeholders of Pinterest's sales partners. Develop and deploy acquisition and retention sales strategy & programs that drive results for Pinterest's direct advertisers and agency partners. Implement processes and strategies at scale to grow revenue and empower the team to operate at scale. Achieve revenue targets through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Communicate the progress of weekly/monthly/quarterly initiatives to stakeholders across time zones in a timely and clear fashion. Work cross-regionally and cross-functionally to build cohesive partnerships with peers and internal stakeholders, including product, sales operations, and marketing. Plan and participate in local Pinterest marketing events and present on behalf of Pinterest's business Motivate and develop sales talent in partnership with the Vendor, creating a positive culture of accountability. Manage the relationship with Pinterest's vendor partner. Key Job Requirements 8+ years of professional experience in digital media sales, online advertising, or sales leadership. A data-driven leader with the ability to lead teams against aggressive goals. Demonstrated track record of leading and inspiring others. Experience in process management, operations management, and understanding how to grow and scale businesses. Ability to extract insights from data to inform strategic decisions and translate them into action plans. Comfortable working in a dynamic and rapidly changing environment. Business proficiency in Tagalog and English is a must. Experience working with outsourced vendors is a plus. Experience working with Agencies/Resellers is a plus. Fluent in Salesforce, Tableau, Excel, and other sales productivity software. BA/BS degree.

  • Manila
  • Permanent
  • Negotiable

SIEM SOAR Senior Consultant

Executive recruitment company Monroe Consulting Group Philippines is recruiting for a prominent technology and consulting firm, renowned as a technological partner for core business processes globally. Job Summary Our respected client is seeking a skilled and experienced SIEM SOAR Senior Consultant (Application Management) who will be responsible for leading configuration management, policy/rule creation, automation, platform enhancements, integration, deployment, patching, and incident response/troubleshooting across a broad range of cybersecurity platforms. The job is located in Ortigas, Pasig City and offers an Onsite work arrangement. Key Job Responsibilities: Optimize detection logic, policies, and configurations across platforms such as Analytics, Intelligence and Observability Security (SIEM, SOAR) Lead onboarding of web applications into WAF and manage advanced WAF configurations. Oversee firewall rule creation, review, and cleanup to maintain secure and efficient policies. Design and optimize rules in email security gateways to improve filtering and protection. Enhance and fine-tune EPP and EDR policies for better endpoint protection. Translate security use cases into platform-specific configurations and playbooks. Build and maintain automation scripts and workflows for repetitive tasks (e.g., SOAR, Python, API-based integrations). Lead the creation of scheduled reports, weekly, monthly, quarterly, and yearly, on platform effectiveness, detection logic performance, policy impact, configuration health, and other application related reports. Lead troubleshooting and incident response for application-layer security issues. Collaborate closely with SecOps, Governance, and other teams. Key Job Qualifications: 7+ years in security platform configuration, security engineering and administration. Demonstrated expertise and extensive hands-on experience operating and managing a wide range of cybersecurity platforms, with deep technical knowledge and cross-platform integration skills in at least 1-2 security platforms. Exposure in automation scripting (e.g., Python, APIs) is a plus.

  • Pasig
  • Permanent
  • Negotiable
Meet the team.
  • Avinash Kumar Manoharan

    Avinash Kumar Manoharan

    Managing Director - Malaysia

    View Profile
  • John Stuart Tolmie

    John Stuart Tolmie

    Managing Director - Thailand

    View Profile
  • Tina Nugraheni

    Tina Nugraheni

    Managing Director - Indonesia & Philippines

    View Profile